Housing & Stability Case Manager Position Description O ur Housing & Stability Case Management T eam develops focused relationships with our guest families to assist them in obtaining and maintaining stable housing. Additionally, this team works with guest families to increase their economic mobility either through expansion of benefits or employment opportunities. The average caseload is 15-18 families seeking housing, and follow-up referral services for another 15-18 families for up to six months after attaining housing. This on-the-go position is officed out of Project Home at 1010 Bandana Blvd. W. in Saint Paul, but works throughout the community, meeting with Project Home families in shelter, at other community agency offices, potential housing agency/landlord offices, as well as making in-home visits after stable housing is achieved. The Housing & Stability Case Manager s are a vital part of the family shelter staff t eam. Housing & Stability Case Manager s report to the Director of Project Home . Responsibilities Create and Implement Housing Action Plans Work with families to develop realistic housing action plans that help families : 1 ) gain stability as quickly as possible, thus shortening their shelter stays and lessening the trauma of homelessness; and 2) maintain stable housing. Build a positive working relationship with all guests utilizing Motivational Interviewing techniques to coach and support each famil y to determine their unique goals, barriers, and strengths. Assist families in obtaining necessary documents and filling out forms necessary for various housing opportunities , including providing transportation when needed. Help families resolve barriers to housing, stability, and economic growth , understanding that homelessness is traumatic and resolution requires case managers to provide trauma-informed care . Mentor families to develop self-advocacy skills, including how to best present themselves to potential landlords. Mediate and advocate with community agencies and landlords on behalf of families. Educate families about common lease agreements, tenant rights and responsibilities, appropriate renter/landlord conflict resolution, and area tenant rights agencies, as needed. Offer six months of follow-up services to ensure housing stability; refer families to community resources and mediate with landlords when needed. Create Space for Economic Mobility in Shelter and Beyond Work with families to assess their economic potential, and when possible, create a plan to increase their income either through expanded benefits or improved employment opportunities. Assist families in obtaining necessary documents and filling out forms necessary for various benefit options. Help families obtain and understand their credit report; assist in correcting errors and coach families to increase their score. Pair families with physical , mental health, and/or legal needs to community and in ter-agency resources. Qualifications and Experience Associates or Bachelors degree in the field of social work, human services, or equivalent experience is required. Maintain a valid Driver's License, insurance coverage, and have access to a reliable vehicle. Broad knowledge of area resources for low-income families. Ability to work independently with personal initiative, and as a part of a team. Possess an acceptance and respect for cultural and faith community diversity. Ability to work with and relate to people of various income levels in a multi-cultural, multi-generational environment. Excellent verbal and written communication skills, as well as experience in initiating and navigating challenging conversations. Computer proficiency in word processing, spreadsheets, and databases. Must be able to lift 40 lbs. and climb stairs regularly. Personal commitment to the mission of Interfaith Action of Greater Saint Paul.