Supportive Services Case Manager Community Action Agency of Greater Kansas City

• 2.3 Kansas City, MO Job Details $40,000
• $45,000 a year 3 hours ago Qualifications Microsoft Excel Database systems Microsoft Outlook Copy machines Client assessment in social work Filing Driver's License Bachelor's degree Fax machines Full Job Description Reports to :

Support Services Manager Classification :

Full-Time Direct Reports :

None Exempt Status :

Non-Exempt Department :

Support Services Community Action Agency of Greater Kansas City is a nonprofit organization providing programs and services to low-income residents of Jackson, Platte and Clay counties, Missouri.

Program Description:

The Case Manager works with individuals and/or families to alleviate crisis situations stabilize and empower them to overcome obstacles, in order to achieve self-sufficiency. Will act as an advocate for individuals or family as necessary and serve as liaison between CAAGKC and community partners.

Minimum Requirements:

Bachelor degree in Social Work, Human Services, or a related field Two (2) year experience providing human services to a comparable clientele Ability to read, comprehend, and follow training manual guidelines and procedures Ability to work with the public Excellent listening and assessment skills Experience with email, facsimile machine, scanner and copier Proficient in alpha-numeric filing, Microsoft Office products: word, excel, and outlook and ability to learn State agency database Reliable transportation, valid driver license and maintain active car insurance Some evenings and weekends required occasionally

Essential Job Functions:

Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals Conduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needs Inform clients of program guidelines, rights and responsibilities Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs Document eligibility and input accurate data into all database systems Act as advocate for individuals and families Facilitate educational workshops Ability to schedule appointments and adhere to deadlines Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing Adjust to frequent change in duties and procedures Be non-judgmental and objective in working with clients, vendors and coworkers Work effectively and efficiently in high stressful situation Work independently and/or team setting and adhere to deadlines Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services Inform participants of other CAAGKC programs and services they may qualify for Any other duties as assigned

Physical Demands:

Sitting

• 80% Standing
• 10% Bending
• 5% Lifting
• 5% ability to lift at least 25 lbs.

or less

Work Environment:

In the office

• 60% Out of the office
• 40%

Essential Job Functions:

Provide holistic and comprehensive case management services to all families including intake, assessment, goal setting, case plan development, monitoring, financial management advocacy and referrals Conduct home and/or office visits and counsel participants as required in order to maximize the availability of services to meet their needs Inform clients of program guidelines, rights and responsibilities Gather, verify and maintain pertinent and accurate information from participants and household members to meet their service needs Document eligibility and input accurate data into all database systems Act as advocate for individuals and families Facilitate educational workshops Ability to schedule appointments and adhere to deadlines Perform excellent customer service to customers, vendors and staff by telephone, in person and/or in writing Adjust to frequent change in duties and procedures Be non-judgmental and objective in working with clients, vendors and coworkers Work effectively and efficiently in high stressful situation Work independently and/or team setting and adhere to deadlines Represent CAAGKC at special events, meetings and/or remote locations to collect and/or inform applicants of programs and services Inform participants of other CAAGKC programs and services they may qualify for Any other duties as assigned