Department:

Housing Services -

Compass Point Village Team Job Description:

Case Manager Reports to:

Compass Point Village Program Manager The Organization:

Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Prioritizing Home. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,700+ people off the streets, out of cars, camps, and shelters and into permanent housing

Position:

The Case Manager is a source of support and guidance to individuals experiencing chronic homelessness in Buncombe County. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person must have a Bachelor's degree in human services, social services, or comparable experience. Applicant must also have experience working with mental illnesses and substance abuse disorders. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

Schedule and compensation:

This is a full time, non-exempt position paid hourly. Hourly compensation is 24.15 an hour

Education/Experience Requirements:

Bachelors of Social Work or related degree; graduate degree; or comparable experience Prior experience with homeless population or populations with high clinical needs Proof of driver's license, driver's insurance, and vehicle required for providing transportation for individuals, claiming mileage or driving on behalf of the company.

Responsibilities :

Maintain a caseload of up to 18 clients, all onsite at Compass Point Village Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives to create housing stability Collaborate with Compass Point Village case manager team, manager and resident security advisors to creatively problem solve behaviors that put client housing at risk. Maintain contact with all clients on a scheduled basis, appropriate to their particular status and needs Ensure that client interactions are person-centered, goal-focused and reflect each client's goal plan Build professional relationships with clients, providers, and community partners Provide clients training and support in the areas of personal hygiene, accessing community resources, medical adherence, household cleanliness and management or other needs as outlined in the client's goal plan Exercise patience, understanding, and concern for each client's well-being, safety, development, and enjoyment of life Provide transportation to clients when required, local travel Make referrals to supportive services in our community as appropriate and support clients in navigating this process Facilitate move-in process Be an effective mediator and advocate for all housing clients Effectively use U.S. Department of Housing and Urban Development (HUD) tools and ensure compliance with data standards and record-keeping as required by HUD and Homeward Bound Document all client interaction in case notes and maintain accurate paperwork/files Perform annual re-certifications for each client and accurately update files as necessary Perform monthly inspections of client units for maintenance needs and housekeeping training and support Attend weekly case management team meetings, bi-weekly supervision and other specified meetings/trainings as required. Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community Assist in moving in/moving out clients (must be able to lift up to 50 pounds) and cleaning units Operate proficiently a personal computer, scanner, printer, and copier

•This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound's mission of ending homelessness.

Our values:

We believe in the absolute value and worth of every single human being. We believe that housing is a basic human right, integral to self-worth and dignity. We believe that homelessness is a solvable problem.

Mission:

To prevent and end homelessness in our community through permanent housing and support. Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, marital status, familial status, LGBTQIA status, or any characteristic or condition protected by law, but not specifically mentioned here.

Full Time Benefits Offered:

Benefits begin the first of the month following 30 days of employment.

Medical:

100% employer-paid MedCost plan, including 100% mental health & lab coverage

MercyMe Urgent Care:

Employer-paid family membership (up to 4)

Dental:

100% employer-paid

Delta Dental Vision:

Community Eye Care 15

Paid Holidays Vacation:

4 weeks paid vacation in your first year, increasing with tenure

Sick Leave:

96 hours annually with unlimited rollover

Life & Long-Term Disability:

100% employer-paid 401(k): Contribute from Day 1; employer match after 1 year Short-Term Disability, Accident & Critical Care coverage available

Hybrid Work:

1 remote day per week Company-provided cell phone Medical & Dependent Care

FSA YMCA

membership discount

YMCA Market:

Locally sourced groceries subsidized 50% by Homeward Bound BenefitMe employee shopping program BeneMoney loans up to $5,000 after 1 year Employer-paid CPR/AED/First Aid certification 2026 Mployer Top Employee Benefits Award Recipient