Case Coordination Manager Libra Solutions - 1.0 Charlotte, NC Job Details Full-time 16 hours ago Benefits Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Staff supervision Customer relationship building Team supervision Customer service Coaching Employee relationship building Metrics Reporting Client relationship development Personal injury law Team development Leading team collaboration initiatives Process improvement planning Healthcare performance metrics analysis Cross-functional team management Medical terminology Technical Proficiency Cross-functional communication Full Job Description Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process. Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers - creating a powerful platform to deliver faster, more seamless outcomes for our customers. The Manager, Case Coordination is responsible for providing leadership, oversight, and operational support to the Case Coordination team to ensure high-quality service delivery, effective case management, and achievement of departmental goals. This role serves as a key leader between the Case Coordination Supervisors and Director, providing guidance to Supervisors and Case Coordinators while maintaining visibility into team performance, case quality, workload distribution, and operational effectiveness. The Manager, Case Coordination will help drive consistency across teams, identify opportunities for process improvement, support the development of team members and leaders, and collaborate with internal departments and referral sources to ensure a seamless client experience. This position is based in our Charlotte, NC office.

Duties & Responsibilities:

Directly manage a team consisting of up to Case Coordination Representatives and Senior Representatives Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries Ability to quickly assess and make independent decisions on majority of incoming requests Access and make funding decisions up to $60K, in accordance with established policies and guidelines Drive process improvements and support department-level growth initiatives. Develop, update, and maintain departmental policies, SOPs, and playbooks. Build and maintain strong relationships with referral sources and cross-functional partners. Partner with Revenue Cycle, Business Development, Plaintiff Funding, and other internal teams to identify and resolve operational issues. Performs weekly metrics by reviewing key dashboards, validating data, and identifying trends to ensure accurate case progression and support operational performance. Oversee case intake, assignment, and audit processes to ensure timely follow-up, accuracy, and adherence to funding commitments Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave. Conduct ongoing coaching, training, goal tracking, and performance feedback to support employee development and departmental performance Identify performance gaps and implement corrective actions in partnership with leadership and HR. Perform other duties as assigned. Requirements 3-5 years of relevant industry or operations experience, including experience leading teams. Proven leadership skills with a track record of coaching and developing teams. Strong technical proficiency and a continuous improvement mindset. Working knowledge of personal injury workflows, medical terminology, and provider operations. Highly organized, adaptable, and solution-oriented with excellent communication skills. Strong analytical and problem-solving skills with the ability to use performance data to identify trends and opportunities for improvement. Strong customer service and relationship-building skills. Ability to collaborate effectively across departments and influence others to achieve shared objectives. Thrives in a team-oriented, fast-paced environment. Must be able to work in-office in our Charlotte, NC office. Benefits We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.