Pre-Litigation Case Manager Whitley Law Firm - 4.5 Raleigh, NC Job Details Full-time $23 - $26 an hour 2 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Life insurance Qualifications De-escalation techniques Personal injury law High school diploma or GED Managing clients in a customer support role Law office experience Legal research databases Productivity software Legal case management Bodily injury claims Personal injury litigation support Cross-functional collaboration Full Job Description Whitley Law Firm is looking for an experienced Case Manager to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients. The Pre-Lit Case Manager is a client-oriented, independent thinker who can effectively manage a caseload of personal injury claims from inception through resolution, with guidance from the Pre-Litigation Managers and Attorney. This role balances attention to detail with a big-picture approach and requires a strong understanding of personal injury law, excellent organizational skills, and the ability to provide exceptional client service.

Anticipated Schedule:

Full-Time | Monday - Friday | 8:00AM - 5:00

PM Key Responsibilities:

Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims. Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress. Identify and prioritize cases across various stages of the claims process to ensure timely resolution. Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures. Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution. Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively. Oversee the preparation and summary of medical records to support case development. Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.

Required Skills/Abilities:

Excellent interpersonal and client service skills, able to de-escalate and handle client concerns as needed. Strong organizational skills with the ability to manage multiple tasks and priorities with an emphasis on thoroughness and attention to detail. High level of accuracy in document completion and financial disbursement processes. Excellent written and verbal communication skills, with the ability to interact professionally with clients, attorneys, and any external parties. Ability to collaborate effectively across all teams, offering support, and fostering a cooperative work environment. Must exhibit critical thinking skills and the ability to operate independently or as part of a team.

Preferred Qualification:

Demonstrated fluency in Spanish, including both verbal and written communication.

Education and Experience Requirements:

Highschool diploma required, Associates degree preferred. An equivalent amount of experience in a similar role can be substituted for these requirements. Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Growpath, Filevine, etc. Must have at least one to three (1-3) years of demonstrated experience working in a personal injury law firm, as a case manager, paralegal, or similar capacity. Prior legal experience is required, ideally with a background handling a large caseload in litigation or pre-litigation.

Benefits:

401(k) Retirement Plan eligibility + Employer Contribution after 6 months Medical, Dental, Vision insurance + Employer contribution

Medical and Dependent Care Savings Accounts:

HSA, FSA, DCA

Company paid Life Insurance and Short-Term Disability (STD) Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO Additional time off: Wellness Days and Community Volunteer Days Employee Assistance Program (EAP) Parental leave