Reentry Case Manager Wake County Government - 3.8 Raleigh, NC Job Details $26.44 - $35.23 an hour 1 day ago Qualifications Spanish Community partnership development Trauma-sensitive practices Customer relationship building Intake Client rapport building Client assessment in social work Care documentation English Employment support plan implementation De-escalation techniques Conflict de-escalation Mid-level Criminal Justice Care planning in social services Associate's degree in criminal justice Data management Motivational interviewing Associate's degree in social work Client referral services Housing services experience Individual case management in social services Human Services Client advocacy in social work Productivity software Social Work 1 year Employment support for formerly incarcerated individuals Community relationship building Associate's degree Full Job Description What You'll Be Doing The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Chatham, Johnston, Lee, Orange, and Wake Counties from federal correctional facilities . Serving as the primary point of contact for participants, this position ensures the comprehensive delivery of case management services for the Capital Area Workforce Development region under the

NC PROWD

initiative.

Key Responsibilities:

Conduct individualized assessments and determine program eligibility. Complete participant intakes and develop tailored service plans. Coordinate supportive services—including basic needs assistance, transportation, employment support, and housing resources—to help participants overcome barriers to reentry. Collaborate closely with community organizations, workforce partners, and federal correctional facilities to maintain a consistent and streamlined referral and continuity‑of‑care process. Maintain accurate case notes, documentation, and performance data in compliance with program and grant requirements. Advocate for participants to secure needed services and support. Work within a multi‑disciplinary team to support decision‑making, troubleshoot barriers, and implement service strategies. Assist clients with navigating complex systems, resources, and community supports. Please Note

•This position is grant‑funded through October 2028

•. Continued employment is contingent upon the availability of future grant funding. If grant funding ends, the position will be discontinued. About Our Team Capital Area Workforce Development is a public-private partnership that focuses on economic development by ensuring the local workforce has the skills, training, and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The award winning CAWD Reentry Team provides support services and employment assistance to help prepare men and women returning from incarceration for successful employment and self-sufficiency. CAWD is the local provider for the federal Partnerships for Reentry Opportunities in Workforce Development (PROWD) grant initiative. Through this initiative, CAWD will provide case management, job training, employment assistance, and supportive services for individuals being released from the Butner Federal Prison. This is a time-limited position through October 2028 with the possibility of extension. To learn more about Capital Area and the work we do, visit: https://capitalareancworks.com/ The Basics (Required Education and Experience) Associate's degree in Social Work, Criminal Justice, Human Services, or related field Three years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Three years experience providing effective intervention strategies and case management within reentry or the judicial system. One year experience working in reentry services. Proficient bilingual English/Spanish communicator. How Will We Know You're 'The One'? Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology. Familiarity with trauma informed care, motivational interviewing, and strengths based case management models. Awareness of the legal, social, economic, and emotional barriers faced by justice involved individuals. Proven capacity to support individuals in complex situations and guide them toward resolution. Competence in deescalating high intensity situations and managing conflict effectively. Talent for establishing trust and maintaining professional boundaries with justice involved individuals. Proficiency in applying core case management functions, including assessment, planning, service implementation, follow up, documentation, and monitoring. Strength in building and sustaining relationships with clients and service providers through active listening and responsive engagement. Exceptional organizational skills with a focus on efficient time management. Capacity to handle diverse responsibilities accurately, thoroughly, and within required timeframes. Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs.

About This Position Location:

Midtown N Office Park Raleigh, NC 27609

Employment Type:

Regular Work Schedule:

Monday - Friday 8:30 am - 5:15 pm

Hiring Range:

26.44-30.84 hourly

Market Range:

26.44 - 35.23 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 10/8/2026