Attorney -

Social Security Intake Specialist Location:

Dayton, Ohio Firm:

Horenstein, Nicholson & Blumenthal, LPA Are you highly organized, detail-oriented, and motivated by helping people through life-changing disability claims? Are you looking for a career with a growing law firm where your work directly supports clients, attorneys, and a collaborative legal team? If so, we want you to join our team at HNB. We are a rapidly growing law firm expanding our Disability Department. We are seeking an individual to join our Dayton office and support our work representing individuals pursuing disability benefits. This role is ideal for someone who enjoys managing details, communicating with clients, gathering records, and helping move cases forward in a structured and professional way.

What We Offer:

A Meaningful Mission :

Work on cases that directly impact the lives of disabled individuals, Veterans, and their families.

Training and Development:

Disability law experience is helpful but not required. We provide training, protocols, and ongoing support to help you succeed.

Growth Opportunities:

As our firm grows, so do your opportunities for advancement. We are committed to helping our team members develop their skills and careers.

Supportive Work Culture:

Join a team that values collaboration, professionalism, accountability, and helping one another succeed.

Competitive Compensation & Benefits :

Enjoy competitive compensation, health insurance, 401(k), and other great perks.

Key Responsibilities:

• Serve as the first point of contact for all potential new client calls, emails, and internet leads.
• Conduct an initial assessment of each inquiry to determine whether the firm can provide representation.
• Accurately enter all potential new client information and inquiry outcomes into the case management system.
• Communicate the firm's services clearly and professionally, ensuring potential clients feel heard, informed, and well-supported from the first interaction.
• Provide required documents for signature to eligible potential clients.
• Transfer clients to Case Managers to complete live intake appointments or schedule appointments with an Intake Case Manager based on call flow and availability.
• Maintain an accurate and up-to-date scheduling system to support efficient intake operations and communicate scheduling information clearly to both clients and team members.
• Monitor call and lead volume and flag capacity concerns to the Intake Team Manager.
• Support the Intake Team Manager by maintaining records of call volume, lead sources, and scheduling activity for reporting and conversion tracking.
• Ensure all documentation associated with potential new client contacts is complete and properly filed.
• Support the training of new Intake Coordinators or other Intake Team members as the firm hires and grows this function, ensuring consistency in call handling, lead management, and client communication standards.
• Perform additional duties and responsibilities as assigned to support the Intake Team, departmental goals, and overall firm operations.

Qualifications:

• High school diploma or equivalent; associate degree or some college preferred.
• Minimum of one (1) year of experience in a customer-facing, call center, legal support, or administrative role.
• Exceptional telephone and interpersonal communication skills.
• Strong organizational skills and ability to manage a high volume of incoming contacts accurately.
• Proficiency in standard office productivity tools.
• Ability to remain calm, professional, and empathetic when interacting with individuals in stressful or difficult circumstances.
• Prior experience in a Social Security Disability, personal injury, or other high-volume legal intake setting.
• Familiarity with Social Security Disability eligibility criteria.
• Experience scheduling appointments or coordinating across a team.

Why HNB? At HNB, you are an important part of a team helping people navigate disability claims that can significantly affect their lives and families. We value professionalism, collaboration, growth, and doing meaningful work for the right reasons. Our Disability Department continues to grow, and we are looking for team members who want to build a career while contributing to high-quality client service. Ready to make a difference in the lives of those who need it most? Apply today by submitting your resume and cover letter. We can't wait to meet you!

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person