Resident Services Coordinator St. Mary Development Corporation

• 3.7 Dayton, OH Job Details Full-time $45,500
• $47,000 a year 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Teamwork Professional ethics Filing Employee relationship building Bachelor's degree Case management Driving Fax machines Mental Health First Aid (MHFA) Adaptability Case service coordination Professionalism Full Job Description Do you want to make a difference working with older adults?

Many of us at St. Mary feel our work is a calling from God. Others simply find great joy in helping others. St. Mary is a special place to work because we combine our passion to serve others with sophisticated business and technical expertise. That's one reason we're considered a leader in the field of social determinants of health for older adults. Our goal is to improve the quality of life for older adults with low incomes, and we've been focused on that goal for more than 36 years. Job Overview The Resident Service Coordinator supports residents in improving health outcomes and increasing self-sufficiency by connecting them with appropriate community resources and services. This position works collaboratively with the Manager of Resident Services to identify resident needs, provide support, and help residents access programs and resources that promote stability, independence, and overall well-being. Responsibilities Essential Job Function /

Responsibilities:

Provide service delivery for individuals with developmental disabilities and/or Veterans, ensuring compliance with all relevant regulations and standards. Help all residents age in place as long as possible while living independently. Build strong relationship with the Property Management team by facilitating or participating in weekly meetings. Provide a high level of Service Coordination by completing intakes, assessments, referrals to service providers in the general community for needed services. These social services may include counseling, financial assistance, home health aides, homemakers, Meals-on-Wheels, preventive health screening, transportation and other needed services. Connect with community providers to bring in two educational programs each month. Ensure follow up with vulnerable residents are being completed. Ensure all new residents are entered into Resident Connect. Ensure introduction of Resident Service Coordinator to all new residents within two weeks of move in. Ensure Relase of Information and Confidentalite forms are completed with each new resident. Facilitate the formation of resident associations within the property if the residents are interested. The formation of these groups assists the residents in planning social events, organizing activities, and discussing daily life issues. Develop and implement individualized service plans that address the unique needs of each client. Maintain detailed documentation regarding any services provided to the residents along with any incidents that may occur. Document information related to reports or concerns involving human or civil rights abuse, adult abuse, violations of personal property, or violations of dignity. Electronic and paper files must be kept in a secure location, accessible only to the staff (and management to the extent necessary with proper consent). Maintain resident files that may include intake forms, referrals to community agencies, service management plans, quarterly monitoring plans, follow-up notes, case status, and case resolution. Record results of monitoring, agency follow-up, meetings with residents and/or family members. Collaborate with interdisciplinary teams to coordinate services and resources for clients. Foster positive relationships with clients, families, community partners, and stakeholders to enhance service delivery. Conduct regular assessments to evaluate program effectiveness and identify areas for improvement. Restabilize mental health by providing on-going training and resources to residents. Develop a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance. Examples include services to families, children, individuals who are elderly, persons with disabilities, and emergency assistance. Frequently, state and local governments can also provide a listing of non-profit agencies they contract for services. Sponsor educational programming in conjunction with local companies and other non-profit organizations that can include subjects relating to literacy, computer technology, health care, agency support, life skills, referral sources, and others. Monitor the ongoing provision of services from community agencies and keep the case management plan current with the progress of the individual. Manage the provision of supportive services where appropriate and all other duties required by supervisor to support the Resident Services program. Serve as a liaison to community agencies, network with community providers, and seek out new services available to the residents. Assist the residents in building informal support networks with other residents, family and friends. Comply with the AASC's (American Association of Service Coordinators) Code of Ethics. Must complete 36 hours of HUD required training within your first year and attend the NERSC annual conference. Become familiar with housing industry laws and regulations concerning tenancy in the Community including, without limitation, the Fair Housing Act and 504 regulations (reasonable accommodation). Provide supervisor with a copy of the upcoming month's event calendar by the 25th of the month prior. Unless prohibited by law, HIPPA or professional ethical standards inform Community management of any resident incident or issue which adversely impacts the Community, or the safety/security of the Community. Complete monthly reports via Resident Connect. Other duties as assigned.

Qualifications:

A Veteran or Military Case Manager, Behavioral Health Case Manager, Social Service Case Manager, Community Health Worker certification, a bachelor's degree in social work, Psychology or Counseling is preferred, but not required.

Competencies:

Adaptability:

Demonstrate ability to adjust style appropriately when there is considerable controversy and ambiguity concerning the best way forward. Listen carefully and respectfully to voices inside and outside the company for new information that might require a change of direction and think creatively about possible new ways of doing things; shift strategy to the demands of a situation.

Initiative:

Evaluate and act on strategies for solving problems and meeting objectives; plan for upcoming opportunities/areas of concern and take the appropriate action; generate new ideas that increase efficiency.

Professionalism:

Build a positive work environment by having beneficial and effective interactions with internal and external partners; adapt communication style that encourages a collaborative, dynamic team; develop a reliable and dependable reputation that leaves a lasting impression for all stakeholders.

Technical skill:

Demonstrate knowledge/skill in a technical area; effectively apply this knowledge to solve a range of problems and execute the mission and goals of the organization.

Physical Requirements:

Must be able to perform the essential functions of this position with or without reasonable accommodations.

Standing:

Remaining on one's feet in an upright position without moving about

• frequently

Walking:

Moving about on foot

• frequently

Sitting:

Remaining in the seated position

• frequently

Lifting/Carrying:

Raising/lowering an object from one level to another up to 15 lbs

• sometimes Two to three years of experience in social service delivery with both elderly and/or family populations is preferred.

Demonstrated working knowledge of supportive services and other resources in the area(s) served by the project. Demonstrated ability to advocate, organize, problem-solve and provide results for the residents served. Minimum or 36 hours of training is required within 12 months of initial hire date and 12 hours annually thereafter. Training must cover an aging population and aging process, medication and substance abuse, mixed populations, the disabled population, Supportive Services needs of non-elderly people with disabilities, Supportive Services for the aging, Federal programs and requirements, State administered programs and requirements and entitlement programs, legal liability. Proficient experience and ability to use MS Word, Excel, and other software used by the organization. Must be able to pass pre-employment testing.

Pushing/Pulling:

Exerting force upon an object moves away or toward the force

• seldom

Reaching:

Extending hand(s) and arm(s) in any direction

• sometimes

Talking:

Expressing or exchanging ideas by means of the spoken word or impart oral information to clients

• frequently

Hearing:

Perceiving the nature of sounds by ear

• frequently

Vision:

Clarity of vision from 20 inches to 20 feet or more

• frequently

Environmental Conditions:

Work is generally performed in an office environment with adequate lighting and controlled temperature

• frequently

Work Related Tools:

Being able to fully utilize a computer, printer, facsimile, scanner

• frequently Stamina requirements
• may be required to work up to 50 hours per week
• sometimes

Driving:

Must have own vehicle and be able to drive to housing sites and meetings

Travel Requirements:

Occasional local travel required; one annual conference held out of state for four nights. We welcome to engage in our work. Diversity, equity, and inclusion are an inseparable part of our mission. Grounded firmly in the belief that our work is a calling from God, we are committed to practicing inclusion, continually working toward a more equitable future for our co-workers, residents, and partners. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history)

Pay:

$45,500.00

• $47,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): How many years do you have of professional case management experience? Are you proficient in Microsoft Office applications, including Outlook and Teams? Do you have experience connecting clients with community resources and supportive services?

Experience:

Connecting clients to services: 2 years (Preferred) Ability to

Commute:

Dayton, OH 45420 (Required)

Work Location:

In person