Case Management Lead

IOP Case Management Lead Position Summary The IOP Clinical Lead / Case Management Lead provides leadership, operational oversight, and day-to-day guidance to staff delivering case management services within the Intensive Outpatient Program (IOP), under the supervision of the IOP Coordinator. This position maintains an active case management caseload while assisting with staff supervision, documentation review, compliance monitoring, care coordination, and interdisciplinary communication to ensure high-quality, client-centered services. The Clinical Lead supports staff development promotes compliance with agency and regulatory standards, and assists in maintaining the integrity and effectiveness of IOP programming through strong coordination of care and case management practices. Essential Responsibilities Leadership and Supervision Provide day-to-day supervision, mentorship, and support to IOP case management staff and assigned team members. Conduct regular individual supervision sessions, team meetings, and case staffings to review client needs, barriers, service coordination, and progress toward treatment goals. Assist with onboarding, orientation, and ongoing support of new staff regarding workflows, documentation expectations, scheduling procedures, and agency standards. Monitor staff productivity, client engagement, and follow-through on referrals and service coordination tasks. Provide operational coverage and coordination support as assigned by the IOP Coordinator, including caseload balancing, scheduling assistance, and team communication. Foster a professional, ethical, trauma-informed, and recovery-oriented work environment. Serve as a resource to staff regarding crisis intervention, client advocacy, care coordination, and problem-solving strategies. Documentation Oversight and Compliance Review, provide feedback on, and sign documentation as permitted by credentialing level and agency policy. Monitor documentation timeliness, accuracy, and completeness while addressing deficiencies through coaching and corrective guidance. Address documentation deficiencies through coaching, corrective guidance, and additional staff training. Ensure compliance with agency expectations, Ohio Medicaid standards, CARF requirements, and applicable state and federal regulations. Participate in internal audits, quality assurance activities, and performance improvement initiatives. Promote consistent use of individualized, strengths-based, and person-centered documentation practices. Case Management and Care Coordination Maintain an active case management caseload while fulfilling leadership responsibilities; recommended caseload of 8 clients or fewer as operational needs allow. Assist clients with identifying barriers to treatment engagement, stability, and recovery support needs. Coordinate and monitor referrals to community resources and supportive services, including: Housing assistance Transportation resources Employment and vocational services Educational resources Medical and psychiatric appointments Insurance and Medicaid assistance Legal and court-related obligations Recovery support services Financial and social service resources Monitor client attendance, participation, and engagement in programming and supportive services. Support discharge planning and aftercare coordination to ensure continuity of care and successful transition to lower levels of support. Advocate for client needs while collaborating with internal departments and external community providers. Maintain ongoing communication with referral sources, probation officers, courts, social service agencies, and family supports as appropriate and authorized. Assist staff in developing individualized service strategies that support client stability, retention, and treatment success. Help coordinate crisis response and linkage to emergency or higher levels of care when necessary. Qualifications LCDC II, or

LCDC III

credential preferred. Experience in case management, behavioral health services, community support services, or care coordination required. Demonstrated ability or readiness to provide supervision, mentorship, and leadership support to staff. Strong written communication skills with the ability to review, correct, and ensure high-quality documentation. Knowledge of Medicaid documentation standards, service coordination practices, and community resource systems. Excellent interpersonal, organizational, leadership, and problem-solving skills. Ability to collaborate effectively with multidisciplinary teams and community partners. Commitment to ethical practice, confidentiality, professionalism, and ongoing professional development.

Pay:

$25.90 - $28.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan

Work Location:

In person