Position Summary The Housing Stabilization Case Manager II for Support Services for Veteran Families (SSVF) works directly with Veterans and their families to overcome barriers that may prevent them from obtaining or maintaining housing stability. This individual works collaboratively with a multi-disciplinary team to assist in navigating complex resources and processes that can help them achieve their own definition of stability. This position works in the office environment as well as out in the community and in participants' homes to offer wrap-around services. The Housing Stabilization Case Manager II reports directly to the SSVF Program Supervisor. Position Duties & Responsibilities Maintain a minimum caseload of high acuity Veteran households as determined by ACCESS procedures. Interview and screen, work with the Program Supervisor to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposit, rental assistance, energy assistance, and emergency assistance using predetermined criteria. Assist the participant household in setting short-term and long-term goals to obtain a greater level of sustainability following the program and funding stream processes and procedures. Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and build positive relationships. Monitor household progress and keep track of their status using prevention techniques to avoid falling back into houselessness. Refer participants to other ACCESS programs and external resources as appropriate. Ensure that participant files are maintained, and data entry is completed in an accurate and timely manner, utilizing internal and grant funding databases and filing systems, in accordance with the program's criteria and process. Accuracy and attention to detail within all aspects of working with the participant, including but not limited to keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting. Facilitate referral process to legal services for veterans faced with legal barriers preventing them from obtaining housing. Navigate community resources to assist in legal issues. Position Requirements Belief in ACCESS' mission to provide food, warmth, and shelter. At least 2 years of case management experience or similar experience involving working closely with participants and determining eligibility. Ability to hold a caseload of Veteran households that are of high acuity while maintaining effective case management abilities. Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas. Must have good interpersonal, written communication, and oral communication skills. Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality. Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications. Must be able to change focus from one area of work to the other without losing efficiency. Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities. This position is required to have a work issued cell phone (in lieu of a cell phone other similar options are available per the agency Cell Phone Election Form). A valid Oregon driver's license with a record that is acceptable under ACCESS' insurance policies.