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IMPACT NW GROUP
Intake Specialist II
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What they do
A Case Worker is employed by a government agency, non-profit organization, or other social services group to take on the cause of individuals and provide them with advocacy, information, and other services.
$53,641 / year median in Oregon
+14% projected growth
Job Description
Intake Specialist II Providence Gateway
- Portland, OR 97220 Apply Overview Salary Range $24.00
- $26.00 Hourly Position Type Full Time Category Nonprofit
- Social Services Apply Description
DATE PREPARED
09/2026POSITION TITLE:
Intake Specialists II (Bilingual)PROGRAM:
HSN CLIENT SERVICES POSITON FULL TIME
- 40 hours/week
LOCATION
(S): Gateway @ ProvidenceENTRY WAGE
$24.00- 26.
NONEXEMPT
At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people. What we seek is for you to share your skill sets- especially if you:
- Put people first
- See the beauty in people
- Promote peace
- Find a way We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right.
NW. BENEFITS SUMMARY
At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life.Our comprehensive benefits package includes:
Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself. Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses. Long-Term Disability Insurance fully paid by Impact NW. Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more. 401(k) Retirement Plan with an employer matching contribution to help you plan for the future. A positive, inclusive, and mission-driven work culture where every team member is valued and supported. We believe that taking care of our people helps us take care of our community.JOB SUMMARY
We are currently looking for 1 Intake Specialists II (full-time), who is bilingual (ANYLANGUAGE
) to provide clinic-based community resource services at health centers in one of the Portland locations. Specific responsibilities include conducting brief client assessments, action planning, and individualized service referrals.Specific duties include:
work with clinic staff to conduct program outreach, engage with participants to build rapport, evaluate participant needs, create individual action plans based on participants goals and objectives, provide referrals including a warm handoff to community agencies, and follow-up with participants to ensure needs are met.JOB RESPONSIBILITIES
Utilize person-centered and trauma-informed assessment to identify and prioritize participant needs. Support and encourage participants self-advocacy. Maintain compliance with all HIPAA standards. Coordinate and/or assist with transportation planning as needed. Collaborate with community partners to connect participants with food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other resources as needed. Maintain an up-to-date working knowledge of medical insurance benefits and assist participants with insurance application processes. Bridge community, cultural, linguistic, education and other barriers to encourage participant engagement with community services. Develop and maintain working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support participant access to the Resource Access Center Program. Complete accurate, legible and timely documentation of services delivered in accordance with client information standards and systems, including the CRD database. Meet client service standards set forth by Program Director and/or Program Supervisor regarding quantity, type and quality of services to be delivered to clients. Comply with expectations and guidelines set forth by health clinic. Provide leadership and facilitation in a variety of meeting settings. Participate in agency and mandatory trainings. Perform other duties as assigned. Possess a valid driver's license, a good driving record, and provide own dependable transportation to drive on behalf of agency.SUPERVISION
Reports to: Program Manager QualificationsREQUIREMENTS AND QUALIFICATIONS
Minimum of two years of work, volunteering in social work or related field, or lived experience. One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities. Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services. Demonstrated ability to effectively work within a strength-based, trauma-informed, and person-centered support service delivery model. Ability to relate to communities of color as well as with Impact NW's diverse community of staff and volunteers. Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances. Ability to both- work independently and be self-motivated as well as willingness to work as a team member and support Impact NW's mission.