About us We are a 501c3 non-profit that exists to serve and minister to those struggling with housing insecurity or in crisis. We are seeking a well qualified candidate to assist with casework and resource navigation responsibilities.

Our work environment includes:

Office Setting Food provided Growth opportunities Wellness programs Travel to location as needed Case Manager | Full-time Heart House Inc. Case Manager will empower, inspire change, and support residents and staff. They will perform these duties under the supervision of the Executive Director and in accordance with Policies and Procedures.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Follows sound ethics and morals that guide all professional service/conduct decision-making processes. Maintain confidentiality.
• Maintains consistent hours to help Heart House Inc. business and be flexible according to the organization's potential needs. Availability to respond to off-hours requests as needed.
• Effectively and professionally communicate via phone, electronic mail, or in person, with staff, community members, and clients.
• Perform client interviews and assessments and support ongoing casework, including goal planning and resource navigation.
• Develop and maintain physical and digital copies of client documentation, records, and care plans (Working knowledge of Homeless Management Information System, Eccovia Clientrack, and Indiana Housing Community Development Authority).
• Assist in client referrals and resource navigation with community partners and client services.
• Demonstrates effectiveness in working with individuals of all backgrounds and ages. Prioritizes cultural sensitivity and equality when managing caseload.
• Assist clients in job referrals and placement.
• Assure clients are attending required programs and adhering to Heart House rules and policy.
• Assistance and guidance in financial planning and client budgeting.
• Maintain agency statistics and data.
• Familiarity with local, state, and federal programs regarding insurance, food stamps, and social services.
• Other duties and projects, as assigned by the Executive Director. Minimum Qualifications (Knowledge, Skills, and Abilities):
• High School Diploma or equivalency.
• Working knowledge of community resources and housing insecurity/homelessness issues.
• Approaches daily responsibilities with a positive attitude.
• Peer Recovery Certification or Community Health Worker Certification preferred.
• Good written and verbal communication skills.
• Ability to work independently.
• Organizational and time management skills.
• Ability to build and maintain relationships with community partners.
• Demonstrates skill and sensitivity to cultural differences and treats clients with respect.
• Ability and willingness to work in a community setting(s).
• Ability to work as part of a team and communicate with a supervisor(s).

Job Type:

Full-time Pay:

$17.00 - $19.50 per hour

Benefits:

Paid time off Professional development assistance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Aurora, IN 47001