REACH Case Manager

KNOXVILLE-KNOX COUNTY COMMUNITY ACTION COMMITTEE

(CAC)

JOB POSTING JOB TYPE

Outreach Case Manager

SKILL LEVEL

7

POSITION SUMMARY:

This is a professional position under general supervision of the Social Services Director and Client Services Assistant Director. Works with homeless and chronic homeless individuals. Duties include interviewing clients, assessing client and needs, developing assistance plans, providing comprehensive case management, and referring clients to other community agencies for services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct outreach activities in camps, on the streets, shelters, or other places not meant for human habitation.
• Interview and engage clients, collect eligibility information, determine eligibility for services.
• Assist and participate in the applicant's initial assessment and eligibility review, decide and advise applicants regarding program participation.
• Counsel and develop with clients a Housing Assessment and Stabilization Plan to identify barriers to housing and services needed to overcome barriers.
• Recommend and authorize the provision of appropriate support services and other expenses for participants. Coordinate with fiscal services and follow-up with participants to ensure that the services are provided and used.
• Refer clients to appropriate CAC or other community agencies for training and support services.
• Coordinate and communicate with other agencies and service providers to accomplish goals as outlined in the service plan.
• Attend and participate in monthly Community Outreach Team Meetings, and CHAMP (Coordinated Housing, Assessment, Match Plan) Meetings.
• Assist participants in secondary plan making and problem-solving.
• Provide advocacy services for clients when necessary.
• Assist clients in making application for government and other benefits and appeals.
• Transport occasionally difficult clients in one's own car when appropriate.
• Set-up and/or maintain computerized record keeping and reporting into Homeless Management Information System as required by the funding source.
• Responsible for all paperwork necessary to document plan and implementation, case management services provided, enrolled and termination.
• Collect participant documentation and complete monthly reports to unit director.
• Maintain a designated caseload and maintain case files including, HMIS files.
• Maintains appropriate contact with each participant and monitors progress throughout enrollment.
• Responsible for timely case recording, including update of comprehensive client plans as needed and every 90 days at a minimum.
• Utilize computer to access HMIS, and record activities.
• Participate in and/or initiate staff conferences to develop service plans as needed.
• Provide referrals to job placement services when necessary.
• Assist with the application of mainstream benefits.
• Dispense bus tickets, gasoline vouchers, and furniture vouchers. Assist with inventory of donated items.
• Performs other duties as directed by the unit director.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Extensive knowledge of community resources related to services to the homeless population.
• Ability to prepare accurate reports and plans.
• Must be computer literate and familiar with common computer word processing, spreadsheet, and database software.
• Must have a reliable automobile, valid driver's license and insurance for daily use (mileage reimbursed).
• Knowledge of counseling and case management methods and skills.
• Ability to communicate effectively both orally and in writing.
• Ability to evaluate situations and make decisions.
• Ability to teach and model problem solving.
• Ability to ascertain facts by personal contact, observation, and the examination of records.
• Ability to write accurate reports, business correspondence, and plans and procedures.

Education and Experience:

Bachelor's degree in social sciences or related field and at least one year work experience in a related field. An equivalent combination of related work experience and education may be substituted for the education requirement. Bilingual applicant preferred.

Preferred Qualification:

Bachelor's degree and two years related work experience.

COMPENSATION AND BENEFITS

CAC offers an excellent benefits package including: Employer-paid health insurance Life insurance Pension plan contributions Co-pay dental insurance Paid vacation, sick leave, and generous holidays

SKILL LEVEL

7 Starting at- $17.46hr/ Annually$34,047.00

Pay:

From $34,047.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person