Job Title:

Bilingual Case Manager, Project Access West TN Reports To:

Director, Project Access West TN Job Purpose The Bilingual Case Manager serves as a patient advocate and liaison, helping uninsured patients access specialty medical care and navigate the healthcare system. This position manages an assigned patient caseload and provides ongoing care coordination, including referral management, appointment coordination, patient follow-up, and documentation. The Case Manager will also assist patients with financial assistance applications, including completing applications, gathering required documentation, submitting applications to healthcare facilities or providers, and following up as needed. Professional fluency in both English and Spanish, verbally and in writing, is required. This position regularly communicates with patients, healthcare providers, referral sources, and community partners and must maintain confidentiality while providing professional and compassionate support. Project Access West TN's mission is to increase access to specialty healthcare for uninsured adults throughout West Tennessee. Duties and Responsibilities Maintain and manage an assigned patient caseload. Receive, review, process, and track patient referrals. Determine and verify patient eligibility and re-enrollment requirements. Collect and review required patient documentation, including financial, residency, and identification records. Coordinate specialty care appointments and communicate appointment information and follow-up instructions to patients. Communicate with referring clinics, specialty providers, healthcare facilities, and community partners regarding patient care and referral status. Track pre- and post-appointment care, including appointment attendance, outcomes, additional needs, and follow-up. Accurately document patient information, referrals, appointments, and encounters in program databases and tracking systems. Assist patients with completing and submitting financial assistance applications and gathering required supporting documentation. Follow up on financial assistance applications, missing documentation, approvals, denials, and additional requirements as needed. Provide patient advocacy and help patients identify additional healthcare and community resources when appropriate. Communicate with and support patients in both English and Spanish. Provide language assistance and interpretation support for program-related communication as appropriate. Answer incoming calls and assist patients, providers, referral sources, and team members as needed. Perform other duties and responsibilities as assigned based on program and organizational needs. Teamwork and Daily Expectations Work collaboratively with case managers, coordinators, leadership, and other team members to meet program goals. Demonstrate strong attention to detail, organization, timely follow-up, and accountability for assigned patients and referrals. Maintain professional and positive relationships with patients, providers, referral sources, and community partners. Work effectively and respectfully with individuals from diverse backgrounds. Handle difficult patient and interpersonal situations professionally and with integrity. Maintain accurate and timely patient records and protect confidential information. Effectively manage multiple priorities, deadlines, and patient needs. Participate in team meetings, training, outreach activities, and other program initiatives. Qualifications Professional fluency in English and Spanish, both verbal and written, is required. High school diploma or equivalent required; four-year degree preferred. One year of healthcare administration, patient services, case management, care coordination, or related experience preferred. Strong communication, customer service, organizational, and interpersonal skills. Excellent attention to detail and ability to maintain consistent patient follow-up. Ability to manage a patient caseload and multiple priorities effectively. Ability to work independently and collaboratively as part of a team. Comfortable assisting patients with financial documentation and application processes. Ability to communicate effectively with individuals from diverse backgrounds. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Ability to learn and use electronic medical records, databases, and other program systems. Commitment to serving uninsured and underserved populations and supporting the mission of Project Access West TN. Working Conditions This is a grant-funded position. Work is typically conducted Monday through Friday, 8:00 a.m.-5:00 p.m. Some local and regional travel and occasional evening or weekend activities may be required. Benefits Benefits include healthcare coverage and other applicable benefits in accordance with organizational policies. Physical Requirements Ability to lift up to 40 pounds on an as-needed basis.

Job Type:

Full-time Pay:

$48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person