APPALACHIAN REGIONAL COALITION ON HOMELESSNESS

(ARCH) Housing & Outreach Case Manager - Mountain City/Johnson County Extension About ARCH The Appalachian Regional Coalition on Homelessness (ARCH) is a 501(c)3 non-profit organization that serves as the HUD administrator for homeless assistance in Northeast Tennessee through the Continuum of Care grant program. Vision - To prevent and end homelessness as it is currently experienced in Northeast Tennessee. Mission - To organize, facilitate and provide homeless services in our region by coordinating front line service providers and collaborating with community partners. Learn more about ARCH at https://archcoc.org/. Position Details

REPORTS TO

Director of Homeless Programs The Housing & Outreach Case Manager conducts outreach activities to persons who are experiencing homelessness and provides service activities, case management, community-based resource referrals and advocacy efforts for participants in ARCH supportive services for homeless and imminently homeless programs. Outreach will be performed in the following environments: encampments, on the street, places not meant for human habitation, meal programs and day centers. Street outreach duties encompass outreach attempts, contact, engagement, enrollment, navigation, referrals, warm-handoff, and re-engagement. Additionally, this position is responsible for monitoring participants' progress and needs, accessing and linking participants to resources, and tracking participants who have exited the program. This position serves Mountain City and Johnson County as an extension of ARCH's case management and outreach program to ensure resources and assistance are accessible throughout our eight-county Continuum of Care service area. Specific Duties & Expectations Street Outreach

• In addition to working in a typical office environment, the housing and outreach case manager will be required to work in outdoor areas inhabited by homeless people. They must agree to be subjected to outside environmental conditions while conducting various levels of outreach to homeless neighbors.
• Conduct street outreach activities on unhoused individuals and households.
• Build trust and rapport with diverse individuals and families while maintaining strict personal and professional boundaries.
• Deliver immediate assistance to meet basic needs, including food, water, hygiene products, and emergency shelter.
• Provide crisis intervention and de-escalation, responding calmly and responsibly to individuals in severe distress.
• Participate in the annual point-in-time count (PITC) and complete PITC surveys on unsheltered individuals. Case Management
• Provide strengths-based case management for both unsheltered and imminently homeless clients at risk of eviction. This case management might be completed in the office or in the street.
• Develop and implement Individual Service Plans (ISPs) tailored to unique client goals, tracking progress and outcomes.
• Review assessments and provide referrals to mainstream and homeless program housing opportunities.
• Assist participants in accessing and maintaining entitlements and benefits.
• Assist with vital documentation, helping clients secure identification, social security cards, lease agreements, and mainstream benefits such as Medicaid.
• Facilitate transportation and logistics to help clients attend essential healthcare, housing, and administrative appointments.
• Coordinate with supervisor in preparing all required reporting and reimbursement claims.
• Maintain required records accurately, comprehensively and in a timely manner, including data entry into the homeless management information system.
• Comply with all CoC (Continuum of Care) Coordinated Entry System (CARE) policies and procedures. Enrolling the participants into CARE to access homeless housing programs.
• Attend weekly case conferences and coalition meetings to actively advocate for clients on caseload.
• Ensure the confidentiality of all clients and/or employee-related information.
• Maintain precise and accurate documentation of case management services, including client files and entries into the program database.
• Maintain an updated resource guide for Johnson County.
• Establish and maintain collaborative working relationship with community resources; attend and participate in appropriate coalition and other community resource meetings.
• Adhere to the policies and procedures outlined in the ARCH Written Standards.
• Perform other related duties as required. Skills and Expectations
• Able to maintain a professional, customer service-oriented attitude at all times.
• Ability to maintain clear personal and professional boundaries with clients.
• Engage people in a trusting and supportive relationship, providing emotional support and focusing on target goals while maintaining professional boundaries.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to effectively interact with clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat everyone with respect, dignity, and compassion.
• Ability to excel in a diverse, collaborative team environment.
• Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situations may demand.
• Possess a high level of interpersonal skills to handle sensitive and confidential ARCH, client, donor, and employee information and situations.
• Ability to work effectively in constantly changing and sometimes demanding or stressful environments.
• Ability to respond responsibly in emergency and crisis situations.
• Ability to remain alert and on duty throughout shifts.
• Ability to follow detailed instructions.
• Strong writing, reading, listening and speaking communications skills.
• Possess well-developed decision-making skills and attention to detail with a high level of accuracy.
• Able to multitask and remain calm in demanding and unpredictable situations.
• Possess ability to understand various ARCH operations and procedures.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• The ability to work independently and solve problems creatively.
• Plan and organize work effectively and ensure its completion.
• Superior written and oral communication skills and outstanding computer skills, including the capacity to use Microsoft Office 365 programs. Requirements
• Must maintain a valid Driver's License and be insurable to drive ARCH (Appalachian Regional Coalition on Homelessness) vans.
• Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
• Ability to spend long periods of time sitting and working at Computer.
• Pass a criminal background check. Education and Experience
• Bachelor's Degree required. Majors in social work or behavioral science strongly preferred.
• Two years of case management experience strongly preferred.
• Working knowledge of community resources as they relate to homelessness.
• Experience in communications and customer service a plus.
• Bilingual a plus. Compensation and Benefits
• 401(k) Retirement Plan
• Health insurance
• ARCH provided life insurance policy ($25,000).
• Optional dental, vision and other misc. insurance options (100% employee paid).
• 8 hours vacation time + 8 hours sick time accrued monthly.
• 8 ARCH staff holidays. 2 additional "floating" holidays for use at employee discretion.
• 4 Day, 32-hour work week; Monday - Thursday schedule with 3-day weekends!

This is a non-exempt, hourly position. The yearly compensation for this position is $40,000 .

NOTES:

1. Benefits are subject to change at the discretion of the Board of Directors 2. Yearly pay is based on 1664 hours/year at ≈$24.00/hour. 3. This position is an in-office role with no potential for a remote/hybrid schedule. Application Procedures Applications for this position are due by 11:59 PM on September 27th, 2026 . Applications will be reviewed between 09/28 - 09/30, with offers for interviews being extended before COB on 09/30. Interviews will be scheduled between 10/05 through 10/07. Final offer of employment will be made before COB on October 8th, 2026. Applications can be submitted on indeed or by emailing your resume to hr@archcoc.org . Equal Opportunity Statement The Appalachian Regional Coalition on Homelessness (ARCH) and the ARCH Continuum of Care (ARCH CoC) does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Loan forgiveness Paid time off Vision insurance

Work Location:

In person