A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Bilingual Crisis Hotline Specialist and Case Manager Advocacy Center for Crime Victims and Children - 5.0 Waco, TX Job Details Full-time $22.86 - $23.67 an hour 2 hours ago Benefits Health insurance Paid time off Parental leave Professional development assistance Life insurance Qualifications Crisis intervention Spanish English Advocacy Criminal Justice Driver's License Driving On-call coverage Productivity software Social Work Cross-functional communication
Full Job Description Position :
Bilingual Crisis Hotline Supervisor and Case Manager Job Type :
Full-Time, In-Person • full-time work week is 35.5 hours
Supervisor :
Victims Center Program Director Location:
Waco, TX with travel to rural offices as needed
Status:
Non-exempt Starting Hourly Rate Range:
$22.86 - $23.67 •Additional stipend given for weekend on-call hours
Application Deadline :
August 28, 2026
Note:
This position is grant-funded, and its continuation is contingent upon continued grant funding annually.
General duties:
Under the supervision of the Victims Center Program Director and the Case Management Supervisor, the Bilingual Crisis Hotline Specialist and Case Manager provides advocacy, crisis intervention, and case management services to victims of sexual assault and other violent crimes.
Specific Job Responsibilities:
1. Provide advocacy, crisis intervention, and hospital accompaniment to victims of sexual assault and other types of sexual violence. 2. Provide case management and information/referral services to victims of sexual assault and other violent crimes. 3. Complete intake assessments and follow-up to victims of sexual assault and other violent crimes. 4. Assist with Crime Victims Compensation and VINE victim notification registration. 5. Collaborate with community agencies and groups as needed by clients or the Advocacy Center. 6. Assist with training for Volunteer Hotline Advocates several times each year. 7. Attend and participate in weekly case conferences and staff meetings. 8. In collaboration with the Hotline Coordinator and Volunteer Hotline Advocates, maintain continuous on call coverage for the Crisis Hotline. This will include rotating shifts of being on call during the day, overnight, on weekends, and holidays. 9. Other duties and responsibilities as assigned at they relate to the role.
Qualifications:
Education :
Position requires a Bachelor's in Social Work, Psychology, Criminal Justice, Child and Family studies or equivalent experience in a related field
Experience :
Solid people and organizational skills Knowledge of sexual assault with trauma issues related to children, adults and families is critical to the delivery of services.
Other Skills and Requirements :
Proficiency in Microsoft Office Suite. Must communicate well and function responsibly in a team setting and independently. English and Spanish fluency is required. Will be required to drive to both local Waco hospitals to respond to crisis hotline calls, for which they will be reimbursed Will be in an on-call rotation, requiring overnight on-call shifts. Commitment to the values, goals, and objectives of the Advocacy Center Must be able to pass a criminal background check by the Texas Department of Public Safety Must have a valid Texas Driver's License Application Instructions If you would like to apply for this position please email the following items to the Executive Director, Aleigh Ascherl, at 1. Cover Letter 2. Resume 3. 3
Professional References Pay:
$22.86 - $23.67 per hour
Benefits:
Health insurance Life insurance Paid time off Parental leave Professional development assistance
