Social Casework Technician

The City of Richmond's Department of Justice Services is seeking a qualified candidate to fill the position of Social Casework Technician. This position is responsible for overseeing and providing guidance to youth mandated by the courts to participate in community service hours. As assigned, work may include: providing guidance, positive reinforcement, behavior management, transportation, and all documentation of community service tasks to include, but not limited to supervision of youth referred to the community service program, actively engaging community partners, and conducting background check paperwork, collecting and compiling data; collecting client information and maintaining records; attending meetings and informational programs; and networking with other agencies to obtain information and client resources.

Supervision Exercised/Received:

Exercised:

This classification typically does not supervise other employees.

Received:

This classification typically reports to a first line supervisor or manager

Note:

Other reporting relationships may apply. Providing constant eyesight supervision with juvenile offenders while on the work site Providing transportation for weekly/weekend community service program participants Receiving/monitoring all juveniles reporting for community service when scheduled Documenting case/progress notes on all participants through the City of Richmond Department of Justice Services data management system Documenting all juvenile activities to include Serious Incident Reports Engaging with the Court Service Unit partnering task i.e. Case management, Referrals, and other related duties. Additional duties as assigned such as assisting with all community programs. This position is considered Essential, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather. This individual may be required to work nights, weekends, holidays, or on call, as needed.

MINIMUM TRAINING AND EXPERIENCE

High School Diploma or GED One year of work experience in social casework or equivalent work experience One year of specialized vocational training or equivalent work experience An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

PREFERRED QUALIFICATIONS

Bachelor's degree in human services or social services preferred. Male applicants encouraged to apply

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES

These are a representative sample; position assignments may vary. Knowledge (some combination of the following): Demonstrated knowledge of supervising juveniles in a community setting De-escalation skills Demonstrated knowledge of managing diverse populations and genders Above average knowledge of areas in the Greater Richmond community Knowledge of a variety of mental health diagnoses Skills (some combination of the following): Case management Motivational interviewing Strong customer service skills Excellent interpersonal and oral/written communication, including presentations. Experience with software such as Microsoft Word, Excel, and Outlook and administrative and clerical procedures such as word processing, managing files and records. Abilities (some combination of the following): Establish and maintain effective working relationships with a variety of individuals. Schedule and manage workloads to meet deadlines. Manage time effectively and prioritize. Work effectively with a diverse population. LICENSING, CERTIFICATIONS, and/or

OTHER SPECIAL REQUIREMENTS

Valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to walk, stand, reach extending hands and arms, finger ( pick, pinch, type or otherwise work primarily with fingers), grasp, talk, see, hear, and use hands, wrist or fingers in a repetitive motion. The employee is occasionally required to balance, stoop, crouch, stand, lift, push, pull and crawl. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. • Internal use: HR Generalist to review.