Child Support Assistant Bilingual/Spanish

Child Support Assistant Bilingual/Spanish Req #3092 Milwaukee County, WI, USA • Milwaukee, WI, USA Apply Share Job Description Posted Monday, May 18, 2026 at 2:00 AM | Expires Tuesday, May 26, 2026 at 1:59 AM Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov .

Please note:

an online application must be submitted for consideration. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Child Support Assistant Bilingual -

Child Support Hourly Pay Rate:

$16.87 - $25.31

Closing Date:

May 25, 2026, or sooner upon receipt of the first 50 application submissions •This Position is Bilingual all applicants must be able to read, write and speak both English to Spanish and Spanish to English. Child Support Services, a service area of the Department of Health and Human Services, is dedicated to the goal of ensuring that all children are supported by both parents whenever possible. The service area manages over 125,000 IV-D cases for Milwaukee County.

Job Summary:

Under general supervision, perform varied customer service tasks in an organizational unit. Respond to and streamline worklist items to appropriate departments. Interpret data and information received from the participants via the worklist and identify services needed by the participant. Mail out information, motion packets and income withholdings related to the participant or external source's concern. Frequent in person interviews. This position is specifically focused on dealing with Spanish speaking participants for various forms of translation, written and verbal communications. Candidate must be proficient in English and Spanish.

Essential Duties and Responsibilities:

Address Child support policies and procedures and case specific issues with participants who either call or visit the office for assistance. Review and provide limited financial information found in the KIDS system. Interpret for interview room and front desk operations. Utilize and analyze multiple computer databases to review cases, obtain data and respond to inquiries related to child support. Update information including addresses, employers, and recording case information discussed and received during in person interviews. Add notes on actions taken on case. Generate letters to verify address and employer information, send out packets that correlate with services that participant's request. Draft income withholdings. Determine the corresponding unit to address the participant's concerns including interstate, paternity, intake, order establishment, or financial in lieu of an office visit or a work list item. Perform any and all other duties as may be assigned.

Minimum Qualifications:

High school diploma or G.E.D. equivalent Current Wisconsin resident At least 6 months of customer service experience that includes entering and retrieving data from a computer database Bilingual with the ability to read, write and speak both English to Spanish and Spanish to English Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.

Knowledge, Skills, and Abilities:

Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer, including the ability to query and retrieve information and produce word processing documents. Plan and work independently conducting interviews with participants and working in a faced paced, high stress environment. The ability to work efficiently in a high volume fast paced environment with multi-cultural populations of varying education and social economics, projecting a positive and concerned image to the public. Being sensitive to participants and learning the child support regulations, policies, procedures, statutes and requirements in order to work effectively and harmoniously with clients, attorneys, families, court officials, community-based agencies, law enforcement, and other governmental agencies, and the public with the capacity to maintain strict confidentiality.

Environmental Demands:

Generally diversified and moderately difficult work in a structured work environment, relatively routine in nature. Involving a choice of action within limits of standard policy and procedures. High volume direct Public Contact with distressed individuals and exposure to demands and pressures from persons other than direct supervisor.

NOTE:

This

ORIGINAL APPLICATION

is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment , free from discrimination and harassment , on the basis of any characteristic protected by law. We prohibit any form of discrimination , harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936. Job Details Job Family Business Support Pay Type Hourly Employment Indicator Funded Education Level High School Scan this QR code and apply! Download Milwaukee County, WI, USA, Milwaukee, WI, USA