Position Summary:

Provides comprehensive, culturally and linguistically responsive case management services to immigrants, refugees, and their families. Conducts client assessments and provides information and referrals, crisis intervention, advocacy, and ongoing support to help clients overcome barriers and successfully integrate into the community. Provides bilingual (English/Spanish) services through individual appointments and community outreach activities while collaborating with internal staff and community partners to ensure coordinated, client-centered services.

Reports to:

Welcoming Center Team Manager About the agency: Centro de Información is a 501(c)(3) nonprofit organization with offices in Elgin, Carpentersville, and Hanover Park. The mission of Centro de Información is to empower the Latino and immigrant community to integrate effectively. Centro provides immigration and naturalization services, employment assistance, emergency food pantry services, educational seminars, public benefits outreach and advocacy, and other supportive services. Centro has been serving the community since 1972 and assists more than 7,000 clients annually. All office locations are open Monday through Friday from 9:00 a.m. to 5:00 p.m. This position requires occasional participation in community events, which may take place during weekday evenings or weekends. Elgin office address is 1885 Lin Lor Ln., Elgin, IL 60123 Carpentersville office address is 3036 Wakefield Dr, Carpentersville, IL 60110 Hanover Park office address is 6900 Barrington Rd, Hanover Park, IL 60133 To learn more about Centro, go to www.centrodeinformacion.org. Duties /

Functions:

Provide comprehensive case management services to clients by conducting intakes, assessing client needs, developing service plans, and providing ongoing follow-up and support. Respond to client crises by assessing immediate needs, providing crisis intervention, offering appropriate referrals, and connecting individuals and families with available community resources and services. Provide advocacy and support to help clients navigate social service systems, including healthcare, housing, employment, immigration, education, and other community-based resources. Maintain accurate, timely, and confidential documentation of client assessments, case notes, referrals, services provided, and outcomes in agency and project databases. Prepare and maintain program reports and collect outcome data to support program evaluation and funder requirements. Plan, coordinate, schedule, and promote workshops and community outreach events. Establish and strengthen collaborative relationships with community organizations, service providers, and community partners to expand resources and support for clients. Represent Centro de Información at funder-sponsored meetings, community events, and partner activities. Participate in agency outcome measurement efforts by ensuring the completion and collection of required surveys, postcards, and program evaluation tools. Coordinate with Centro's staff team to provide wrap-around services and ensure comprehensive support for clients at the assigned office location. Support the Immigrant Welcoming Center Team and contribute to the achievement of Centro's mission, strategic goals, and program objectives. Perform other duties and responsibilities as assigned by the supervisor.

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Vision insurance

Language:

Spanish (Preferred) Ability to

Commute:

Elgin, IL 60123 (Preferred)

Work Location:

In person