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a preferred bachelor’s degree or pharmacy tech license is also noted.",155000,240000,74.52,115.38,"profileURL","","CompanyName","27b40a643b140134b1540266f4f719fa528bb75b","helpdesk-coordinator-27b40a64","Helpdesk Coordinator","body","About The Arc MinnesotaThe Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities. We work alongside people with disabilities, families, and community partners to advance equity, belonging, self-advocacy, and full inclusion in community life.

Why work with us?

We are a mission-based organization with the important purpose of promoting and protecting the human rights of people with intellectual and developmental disabilities! People with disabilities and their trusted supporters come to The Arc Minnesota for information, assistance, education, and public policy leadership.

Across our teams, we encourage connection, we provide opportunity for work-life balance, and we honor each persons wholeness. We do this with the philosophy that people do their best work when they can be their authentic self, inside and outside of their workplace!

Position SummaryThe Arc Minnesota is hiring a Helpdesk Coordinator to help people find their next step. This is a full-time, exempt, hybrid position based in Minnesota.

As a Helpdesk Coordinator, you will often be the first person someone turns to when they dont know where else to go. You will help people with intellectual and developmental disabilities (IDD), their families, and supporters navigate complex systems, understand their options, and connect with resources that promote self-determination and meaningful community inclusion.

No two days look exactly the same. You may begin the morning covering the Helpdesk, answering calls, emails, or online requests from people looking for guidance on disability services, housing, education, employment, public benefits, or community resources. Throughout the day, you will listen carefully, ask thoughtful questions, provide coaching and referrals, document interactions, collaborate with colleagues, create plain-language resources, help deliver trainings, attend community events, and identify opportunities to improve services based on community feedback.

Compensation and BenefitsStarting Annual Salary of $51,000 Comprehensive benefits package including medical, dental, and vision insuranceEmployer-paid life and disability insurance401(k) retirement plan with employer contributionsGenerous time off, including sick time, vacation and floating holidays, for both full-time and part-time team membersFlexible schedules that support life outside of workProfessional development opportunitiesThe opportunity to make a difference in your community and in the lives of Minnesotans with intellectual and developmental disabilitiesRole and ResponsibilitiesProvide person-centered advocacy, coaching, referrals, and systems navigationCover assigned Helpdesk shifts and assist with additional coverage as neededCollaborate with the Advocacy and Community Engagement (ACE) team and other Arc Minnesota programsDevelop and deliver trainings, workshops, and accessible resourcesRepresent The Arc Minnesota at outreach events and resource fairsMaintain accurate documentation, reports, and work plansStay current on disability policies, community resources, and best practicesRequired Qualifications & Skills1+ years of experience in advocacy, disability services, community engagement, customer service, or a related fieldExceptional customer service skills with the ability to remain calm, patient, and solution-focused during complex or emotionally challenging conversationsExcellent verbal and written communication skills with the ability to explain complex systems and resources in plain languageDemonstrated cultural humility and the ability to communicate effectively with people from diverse backgrounds, lived experiences, and communication styles, including using interpreters or accessibility accommodations when appropriateActive listening skills and the ability to provide person-centered guidance that empowers informed decision-makingStrong organizational, critical thinking, and problem-solving skillsAbility to work independently while collaborating across teamsMicrosoft Office proficiencyReliable transportation for local travelPreferred Qualifications & SkillsSalesforce experiencePosting DisclaimerThe above is intended to describe the general content of and requirement for the performance of this position. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements.

Equal Opportunity StatementThe Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request an accommodation, contact Human Resources by phone at (952) 683-7973 or by email at archr@arcminnesota.org. 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