Department :

EMERGENCY COMMUNICATIONS AND CITIZEN SERVICES

Compensation Grade :

Compensation Range & Starting Salary :

Pay Range:

$42,764.80 - $66,643.20 Starting Salary - Minimum of the Pay Range. Job Exempt (If No, Position is eligible for overtime) :

No Scheduled Weekly Hours :

About Us :

Recognized as one of America's Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications :

Can you turn a conversation into a connection, a presentation into understanding, and a community event into an opportunity to tell our story? Emergency Communications & Citizen Services (ECCS) is looking for an engaging, organized, and community-minded Outreach Specialist to represent our department throughout Virginia Beach. In this role, you will help residents better understand emergency communications, public safety resources, and the work happening behind the scenes at 911 and Virginia Beach 311. You will also build relationships with schools, businesses, community organizations, public safety partners, and potential future employees while helping ECCS strengthen its presence in the community. This is a great opportunity for someone who enjoys working with people, presenting information, building partnerships, coordinating programs and events, and finding creative ways to make important information meaningful and easy to understand. As the ECCS Outreach Specialist, you will: Develop and deliver public safety education programs, presentations, demonstrations, and instructional activities for a variety of audiences. Represent ECCS at schools, community events, academies, career fairs, workforce development programs, onboarding activities, and other outreach initiatives. Build and maintain partnerships with schools, preschools, senior services, businesses, community organizations, public safety agencies, and other community stakeholders. Adapt presentations and educational content to meet the needs of different audiences, age groups, and environments. Develop and update lesson plans, presentations, educational materials, multimedia resources, and other outreach content. Coordinate community outreach and recruitment activities, including career fairs, educational partnerships, workforce development events, and applicant recruitment programs. Coordinate and support volunteers and community partners participating in outreach, educational, and recruitment initiatives. Evaluate outreach and educational programs, gather feedback, track participation and outcomes, and recommend improvements. Assist with administrative components of recruitment and onboarding activities. Prepare reports, presentations, recommendations, and informational materials for department leadership. Maintain outreach resources, equipment, inventories, databases, spreadsheets, and program records. Support special projects through research, data collection, coordination, and community engagement. The ideal candidate will be someone who: Is comfortable speaking to groups and engaging with people in both formal and informal settings. Can connect naturally with people at schools, community events, career fairs, public safety programs, and other outreach activities. Can take complex or technical information and make it clear, relatable, and easy to understand. Enjoys building and maintaining relationships with community partners. Is creative and resourceful when developing presentations, educational activities, and outreach materials. Is organized and able to manage multiple events, projects, deadlines, materials, and follow-up activities at the same time. Communicates professionally and effectively in writing, in presentations, and one-on-one. Is dependable, flexible, and comfortable representing ECCS and the City of Virginia Beach in highly visible community settings. You do not need to come from a 911 center to be successful in this position. We welcome candidates with transferable experience in public education, community outreach, training, public safety, communications, recruitment, workforce development, or other related fields.

Schedule and Special Requirements:

This is a highly visible, community-facing position, and outreach opportunities do not always happen during traditional business hours. The successful candidate must be comfortable attending evening, weekend, and holiday events when needed and working overtime in response to department or City needs. This position is designated Alpha I, which requires employees to report to work during inclement weather regardless of the City's operational status.

Preferred Candidate Qualifications:

Experience delivering presentations to diverse audiences. Experience with public speaking and effective verbal communication. Experience tracking data and preparing accurate reports. Ability to plan, coordinate, and support events and outreach activities. Ability to effectively prioritize and manage multiple assignments simultaneously. Demonstrated commitment to providing exceptional customer service. ECCS is the connection between our community and the emergency help, information, and City services they need. As our Outreach Specialist, you will help strengthen that connection by educating the public, building meaningful community partnerships, supporting recruitment efforts, and helping people better understand the important work performed every day by Virginia Beach 911 and 311 professionals. If you are a strong communicator, relationship builder, organizer, and storyteller who enjoys getting out into the community and making connections, we want to hear from you. Come help us share our story, serve our community, and build the future of Team ECCS.

Anticipated Process Dates:

Anticipated Interviews:

September 25, 2026 Anticipated Start date: October 15, 2026 or October 29, 2026 Additional requirements:

DMV Transcript:

Yes CDL:

No Drug & Alcohol Clearinghouse:

No CPS Check:

No Physical:

No Respirator:

No Psychological Screening:

No Polygraph:

No At Will:

No Minimum Requirements :

Skills :

Community Engagement, Community Outreach, Community Partnerships, Customer Service, Outreach Programs, Public Education, Public Participation, Relationship Building Working Conditions :

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City's business. The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

Official Job Descriptions:

To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=

E VRS Contribution :

All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace :

The City of Virginia Beach maintains a drug free workplace. Equal Employment Opportunity (EEO)

Statement:

The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. 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