Student Services Manager/Conduct Care Administrator Estrella Mountain Community College

• 4.3 Avondale, AZ Job Details Full-time $69,538.50
• $90,400.

05 a year 23 hours ago Benefits Wellness program 403(b) matching 457(b) AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Professional development assistance Loan forgiveness Flexible schedule Life insurance Qualifications Supervising experience Team management Full Job Description Salary Range $69,538.50

• $90,400.05/annually, DOE Grade 118 Work Schedule Monday
• Thursday, 9am
• 6pm, Friday, 8am
• 5pm; some evenings and weekends may be required

Summer Hours:

Monday

• Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents

Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Manager. This position provides college-wide consultation for student conduct administration, behavioral intervention, and comprehensive student care case management. This position partners with administrators, faculty, staff, Campus Police, and community resources to promote student success, campus safety, and regulatory reporting and compliance while providing consultation, training, and education on student behavior and intervention strategies. To best serve the students, department, and college, this position is fully in-person. Essential Functions 25%

• Serves as the college's designated conduct officer.

Conducts investigations of reported violations of college policy, student code of conduct policies, and other violations. Provides case management of misconduct from intake through sanction completion. Serves as a consultant to faculty and staff on student behavior and support strategies. Directs and oversees the resolution of escalated issues. Conducts investigations of reported violations of College policy; serves as a conduct hearing officer, and ensures timely adjudication of cases, including completion of sanctions imposed from the Student Conduct process; collaborates with Campus Police on the reporting of information for federally mandated compliance regulations; collaborates with faculty in regards to academic misconduct violations and provides recommendations for effective resolution of challenges, developing positive connections that continue to foster a community of communication and care. Serves on the campus BIT team. 25%

• Serves as the primary case manager for students identified through Care referrals, including conducting intake assessment, evaluating risk factors, and developing individualized support plans.

Conducts daily triage and risk assessment on all referrals received. Coordinates proactive outreach, referrals, and ongoing follow-up to support student well-being and success. Provide case management for basic needs support. 20%

• Maintains a comprehensive conduct management database; compiles and completes a statistical analysis of all student conduct cases and compiles the annual BIT report; recognizes, identifies, and addresses trends in conduct/grievances to better support student success. Maintains the college website for Conduct and Care. 15%
• Plans, designs, develops, maintains, and delivers resource information, trainings, presentations, reports, and correspondence related to all areas of responsibility; facilitates training of students on aspects of the conduct process and of faculty/staff on managing distressed, disruptive, and threatening students. 15%
• Serves as the main point of contact for student concerns/complaints in the Student Complaint Management System.

Other duties as assigned, commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, educational leadership or related field and five (5) years of full-time equivalent program administration or management experience, that includes two years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered Desired Qualifications 1. Master's Degree from a regionally accredited institution in education, social work, psychology, or related field. 2. Demonstrated experience adjudicating student conduct cases in higher education. Please expand on this experience in the cover letter. 3. Demonstrated knowledge of Title IX, VAWA, FERPA, Clery, and other applicable laws and regulations. 4. Demonstrated experience in conflict management and mediation skills, used to resolve complex, multifaceted concerns. 5. Experience using case management databases. 6. Demonstrated experience servicing or supporting a Care / Behavioral Intervention Team and/or providing case management to individuals in need. Please expand on this experience in the cover letter. 7. Demonstrated experience developing or delivering training and presentations. 8. Excellent written communication skills as demonstrated in a cover letter. 9. One year of full-time, relevant MCCCD experience within the previous two years. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled Estimated next review on August 3, 2026 Must apply by 11:59 P.M. on August 2, 2026, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.