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CS
Child Start Inc.
Comprehensive Service Coach (CCP)
Career Insights for Family / School / General Case Manager
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$56,746 / year median in California
+16% projected growth
Job Description
Child Start, Inc.
Job Description Job Title:
Comprehensive Services Coach Status:
Non-Exempt Program/Department:
EHS-CCP Supervises:
None Supervisor:
EHS-CCP Program Manager Created:
September 2020GENERAL SUMMARY:
The Comprehensive Services Coach works in partnership with contracted licensed childcare centers and family child care homes to ensure comprehensive services and high quality early care and education are provided to children and families enrolled in Head Start and Early Head Start from Pinole to San Pablo area. The Comprehensive Services Coach ensures that services are provided in accordance with the Head Start Performance Standards and California State Licensing regulations and must: be able to build relationships based on mutual respect; demonstrate effective culturally sensitive communication skills; practice conflict resolution skills; have an on-going commitment to learning; possess good observation skills, and model best practices working with young children. The Comprehensive Services Coach works closely with resource and referral agencies and childcare providers to recruit families that are receiving subsidized care and supports parents with maintaining their childcare subsidy. The Comprehensive Services Coach provides coaching, utilizing evidence-based practices and appropriate learning strategies to support children's growth in the following developmental domains: social-emotional, cognitive, language, physical, and self-help. Working in partnership with childcare partners, the Comprehensive Services Coach provides ongoing support and goal setting opportunities to parents of enrolled children.ESSENTIAL JOB RESPONSIBILITIES
1.Technical Assistance:
1. Maintains content development expertise and disseminates such knowledge by providing ongoing technical assistance. 2. Develops resources and demonstrates best practices while working with child care partners. 3. Promotes continuous quality improvement and quality assurance efforts for the agency. 2.Coaching:
a. Facilitates peer-to-peer learning in both one-on-one and group settings as a joint process for building capacity b. Provides guidance in building skill development and competence by performing on-the-job technical assistance and modeling of specific skills. c. Evaluates skills and strategies, and supports the development, implementation, and coordination of internal support plans (action plans, behavior plans) with parents and partners. d. Provides ongoing quality assistance to address children's challenging behaviors and sensory needs. e. Utilizes new models of research-based instruction and practice-based coaching to implement current instructional practice and coaching for partners with staff. f. Supports in the creation of individual professional development plans, improving credentialing and participation in Contra Costa's quality rating system (QRIS).Quality Assurance:
a. Completes weekly site visits, classroom observations, and work groups to assess program needs and planning strategies for system/process improvement and/or development of early childhood education, disabilities, and mental health services in partnership settings. b. Supports the implementation of the agency's work plan to ensure the program/content goals and objectives are met. c. Supports partners with implementation of curriculum/individualization plans and ongoing assessments. d. Ensures safe and healthy learning environments at provider sites by following health and safety procedures and directives. e. Provides statistical, analytical and monitoring reports as requested. f. Maintains confidentiality of all agency, child and family information. g. Assists and trains partners with the development and implementation of screenings, assessments, curriculum, and quality classroom management.Family Services:
a. Coordinates with partners to integrate family partnership goals within classroom instruction, utilizing child and parenting curriculum as tools. b. Conducts home visits to complete ASQ screenings, education and family services planning, identifying goals, and following up on referrals. Acts as a family care planner and works cooperatively with local agencies to assist families with connecting to services in the local community. c. Regularly shares information with partners to ensure coordinated services that meet the needs of individual children and families. d. Provides health, safety and family literacy activities to parents, as appropriate. e. Coordinates with partners to promote parent engagement in the program as a classroom visitor, volunteer, employee, and/or participate in family events and parenting education sessions. f. Develops a working knowledge of community resources. g. Refers families for emergency or crisis assistance and documents all follow-up to referrals. h. Coordinates or refers families to opportunities for continuing education, employment training and other employment services through formal or informal networking in the community. i. Assists partners with offering (either directly or through referral to local entities) the following:- training on pedestrian safety
- opportunities to share experiences with other parents
- any other activity designed to help parents become full partners in the education of their children.