Resident Services Coordinator II
- Tahanan Mercy Housing Incorporated
- 3.2 San Francisco, CA Job Details $32
- $35 an hour 23 hours ago Benefits 403(b) matching Paid parental leave Caregiver leave Paid holidays Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance Volunteer time off Life insurance Pet insurance Qualifications High school diploma or GED Full Job Description At Mercy Housing, we're working to change how low-income housing is built and supported, helping people and families live better lives.
Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You'll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you'll represent Mercy Housing's mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability. This is an on-site position.
Pay:
$32.00
00 /hour, dependent on experience. Benefits Early close Fridays (3 paid hours off each Friday) Early close prior to a holiday (3 paid hours) Several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays Paid time off between Christmas Day and New Year's Day Paid time off to volunteer Paid parental and caregiver leave Employer-paid life insurance 403b + match Access to free Employee Assistance Plan Pet insurance options Duties Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies. Evaluate outcomes of programs and services delivered on a regular basis as required. Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources. Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships. Other duties as assigned. Minimum Qualifications High School Diploma or equivalent. Two (2) years of experience in community development, social services, or related field. Preferred Qualifications Two (2) years experience working with individuals with mental health issues. Two (2) years working with senior and developmentally disabled populations. Bachelor's Degree in a related field. Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs. Experience supervising staff. Knowledge and Skills Work collaboratively with others in a team environment, respecting the perspectives and contributions of others. Demonstrate a high level of verbal, writing, and listening skills. Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook). Maintain confidentiality and to obtain appropriate release of information as necessary. Able to work with people with mental health, disability, substance abuse, legal, and financial issues. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Experience Preferred 2 year(s): Experience in community development, social services or related field Education Preferred High School or better
Skills Preferred Organizing People Development Harm Reduction Active Listening Behaviors Preferred Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Ability to Make an
Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
