A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
Job Description Help for Job Description. Opens a new window. Parent, Family and Community Engagement Coordinator Qualifications Associate's degree with human services, social work, or related field preferred. Minimum of 2 years of experience in human services, early childhood, family services, or a related field required. Experience working directly with families, including engagement, support, or connecting families to resources required. Experience in community engagement, outreach, event coordination, group facilitation, or communication efforts, such as presentations or social media, preferred. Employee will obtain certification in First Aid/CPR. Within 90 days of employment, employee must begin at least one of the DCF Child Care training courses listed in
S.402.305
(2)(d), Florida Statutes. Within eighteen (18) months of hire, employee will complete Head Start/Early Head Start required certification hours. Employee must complete the Head Start/Early Head Start mandated 55 hours of Florida DCF Child Care Training as outlined in the Family Advocate Career Advancement Criteria. Employee will obtain certification in ERSEA within 1 year of hire date and will maintain annually thereafter. Valid Florida driver's license Responsibilities Lead the implementation and continuous improvement of the PFCE Framework, ensuring full alignment with Head Start Performance Standards and program goals. Design, implement, and monitor program-wide PFCE strategies that promote family well-being, positive parent-child relationships, and family leadership outcomes. Analyze family engagement data, community assessment findings, and program reports to drive strategic decision-making and continuous program improvement. Lead and facilitate the PFCE Committee, ensuring cross-functional collaboration and integration of family engagement efforts across all service areas. Oversee and ensure compliance of Parent Committees and Policy Council processes, including elections, participation, and leadership development. Lead recruitment, onboarding, and development of Policy Council members and parent leaders to strengthen meaningful parent voice in program governance. Partner with Family Advocates and site leadership to design and deliver impactful parent trainings, family engagement activities, and leadership opportunities. Develop and implement targeted strategies to increase engagement of fathers and male figures, including planning and leading fatherhood-focused initiatives and events. Build and sustain strong partnerships with community organizations to expand access to resources that support family stability, health, and education outcomes. Serve as a visible, professional representative of the organization at community events, outreach efforts, and family engagement initiatives across all service areas. Lead recruitment and outreach strategies that promote enrollment, increase community awareness, and ensure program accessibility for eligible families. Establish and maintain systems to track, monitor, and report family engagement activities, ensuring data accuracy, compliance, and proper documentation in ChildPlus. Develop and manage strategic communication and outreach efforts, including social media and digital platforms, to increase engagement, promote PFCE initiatives, and strengthen connections with families and the community. Utilize data and engagement metrics to evaluate the effectiveness of communication strategies and continuously improve outreach and engagement efforts. Provide training and technical assistance to staff, parents, and community partners on PFCE, ERSEA, and family engagement best practices. Ensure all communication, outreach, and engagement strategies are culturally and linguistically responsive to the diverse populations served. Act as an advocate for families by supporting access to community resources that promote economic stability, health, and lifelong learning. Ensure consistence and fidelity of PFCE practices across all service areas, maintaining a unified approach to family engagement while adapting to community-specific needs. Participate in ongoing monitoring, self-assessment, and community assessment processes to strengthen program quality, accountability, and outcomes. Maintain confidentiality of all family, staff, and program information. Participate in ongoing monitoring, self-assessment, and community assessment activities. Participate in required safety, emergency, and fire drills. Maintain effective working relationships with staff, families, and community partners. Comply with all Head Start, federal, state, and local regulations, including Head Start Performance Standards. Uses and follows the policies/practices of You Thrive Florida, including Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc.
Schedule:
Monday•Friday 7:30am•4:00pm Full Time Position•
Benefits Eligible:
Vacation, Sick, PTO, Employer paid health benefits, Vision & Dental Plans, 403B retirement, 14 company paid holidays, Pet Insurance, Basic $30,000 Life Insurance Policy, Long-Term Disability Insurance (LTD) and Accidental Death and Dismemberment Insurance (AD&D). Public Service Loan Forgiveness Qualified Employer.