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Children’s Home Network

Family Navigator-CSS

Career Insights for Family / School / General Case Manager

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Based on Florida data

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$44,532 / year median in Florida

+13% projected growth

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Job Description

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Job Summary:
Professional work delivering navigation services utilizing a broad range of prescribed methods, community services, and natural support systems to develop sustainable support that promote prevention of child abuse and neglect. Involves a broad range of linkage and referrals, monitoring, advocacy, care coordination, and crisis intervention. Requires quality documentation of services provided. Participates in the organizations continuous quality improvement efforts.
Essential Functions:
1. Helps parent/caregiver obtain the community resources and training needed to raise physically, psychologically, and emotionally healthy children.2. Provides parenting support, education, and care coordination to caregivers with young children at risk of child of having experienced abuse or trauma, having physical disabilities, having a developmental delay or disability and behavioral struggles.3. Monitors caregiver and childs needs and helps implement a plan for intervention services. 4. Participates in Family Team Conferences for families. 5. Actively participates in a multidisciplinary team to discuss family progress, identified needs, support plans and methods of increasing effectiveness of the group's teamwork.6. Completes timely documentation in accordance with program requirements.7. Provides direct support services to families utilizing wraparound approaches.8. Monitors ongoing progress within the family and all supportive services. Serves as liaison to connect the youth and family, and any and all involved agencies and systems, together as identified, i.e. Educational, Community, etc.9. Conducts pre and post assessments in order to measure progress and develop a sustainability plan for closure.10. Coordinates parent meetings and workshops to educate parents in the area of child health, mental health, and development.11. Maintains fidelity to the Caregiver Support Services program model.12. Monitors and evaluates effectiveness of the Family Service Plan.13. Works within the philosophy and function of Childrens Home Network.14. Adheres to virtual office procedures.15. Performs other duties as assigned
    MINIMUM QUALIFICATION REQUIREMENTS
    Education and Experience:
    Bachelors Degree from an accredited university or college required, with at least one year of experience working with children and families. Bachelors Degree may be in a field related to education, physical and mental health, social work, counseling, or educational theory. Individual must have an understanding of issues related to parenting and child development.
    Licenses & Certifications:
    Must possess and maintain a valid Florida drivers license with no record of criminal driving offense of license suspension. Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHNs current auto insurance policy. Must be able to work flexible hours, including evenings and weekends. Must successfully complete and maintain FDLE clearance, Federal background and state criminal background checks, and sexual predator screening.
    COMPETENCIES & PROFESSIONAL DEVELOPMENT
    Annual Training Requirements:
    Sexual Harassment, Blood borne Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHArelated training, Crisis Prevention, DCF Services to Deaf and Hard of Hearing Modules 1-3, DCF Security Awareness and other Programmatic Trainings.
    Knowledge Skills and Abilities:
    Ability to communicate effectively, verbally and in writing. Ability to establish effective working relationships with families, coworkers, supervisors, and other individuals. Possess effective interpersonal skills. Knowledge of agencys organizational structure, standard operating procedures, and policies. Knowledge of child abuse or neglect reporting procedures and methods. Knowledge of infant and child development inclusive of developmentally appropriate strategies. Knowledge of intervention and behavior management methods, strategies, and techniques. Knowledge of quality documentation as required by agency standards, rules, and regulations. Ability to conduct assessments to develop family plans, and to provide follow-up services. Ability to work as a multi-disciplinary team member in a positive productive manner.