A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
•4.0 Melrose, MA Job Details Full-time $20.16 an hour 10 hours ago Qualifications Trauma-sensitive environment Behavior intervention Residential treatment center experience High school diploma or GED Driver's License Chauffeur driving Working with youth
Full Job Description Position Summary:
Family Advocate YPLP Advocates are key members of a supportive, trauma-informed team that works directly with teen parents and their children in a residential setting. Each Advocate manages a caseload of up to four families, helping them achieve treatment goals through consistent support, advocacy, and structured guidance. The ideal candidate is patient, empathetic, detail-focused, and skilled at finding solutions to challenges. This role is 75% documentation and case coordination, with the remainder focused on safety, daily engagement, and creating a stable, nurturing environment. Advocates must be able to build healthy relationships, respond to crises, and maintain a strong sense of structure and accountability. We are looking for a candidate to work the following schedule: Monday through Friday, 11pm•7am.
Core Responsibilities Case Management :
Complete intakes, assessments, weekly meetings, goal tracking, treatment plans, and referrals for assigned families.
Documentation :
Maintain accurate records (progress notes, communication logs, incident reports, medication logs, etc.).
Safety & Supervision :
Ensure resident and facility safety at all times; lead structured activities and enforce program rules.
Crisis Response :
Intervene using trauma-informed strategies and report concerns promptly.
Daily Support :
Transport residents, assist with chores, supervise childcare, and encourage life skills development.
Relationship Building :
Engage families with respect, compassion, and consistency while supporting transitional care and aftercare planning.
Facility Oversight :
Conduct room searches, fire drills, and random drug tests; clean and maintain shared spaces.
Collaboration :
Communicate effectively with team members, supervisors, and external collaterals.
Medication Administration :
Follow all MAP guidelines for safe, documented medication distribution.
Training & Compliance :
Attend required trainings and help onboard new staff when needed. Overnight Shift Duties Conduct hourly bed checks and safety rounds Clean and restock the facility Provide morning transportation Must remain fully awake and alert throughout shift
Qualifications & Competencies Required :
High School Diploma and experience working with youth in a residential or similar setting.
Preferred :
Some college or a bachelor's degree. Strong communication, organization, flexibility, and professionalism are essential. Must build healthy, positive relationships with youth and support a trauma-informed, inclusive environment. Valid driver's license and clean driving record required; must use personal vehicle when agency transport isn't available. Commitment to Centerboard's values of culture and belonging is expected. Training & Compliance Must complete and maintain certifications in: CPR/First Aid, Trauma-Informed Care, Behavior Management (CPS), Protective Intervention, Medication Administration, HIPAA, OSHA, Ethics, and Culture & Belonging. Ongoing participation in refresher trainings is required to stay compliant and skilled. Ability to prioritize, stay organized, and adapt in a fast-paced, changing environment is key.
