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Idealist.org
Community Resource Navigator
Career Insights for Family / School / General Case Manager
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Based on Maryland data
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$52,653 / year median in Maryland
+15% projected growth
Job Description
Community Resource Navigator
Bilingual English/Spanish, Full-Time Founded in 2017, Annapolis Immigration Justice Network (AIJN) is dedicated to connecting immigrants to quality legal counsel and support. We are seeking a compassionate, organized, and driven Community Resource Navigator to join our team. The ideal candidate has a strong background in case management and outreach and is committed to connecting immigrants with needed resources and support. This role is central to our direct service work and serves as a critical bridge between immigrant neighbors and the broader network of legal and community services. Key Responsibilities Case Management
- Screen clients, complete intakes, and maintain accurate records in database
- Coordinate logistics and manage communication between clients, attorneys, and internal teams, including accompaniment and transportation support, for consultations, representation, hearings, and other appointments
- Track progress, appointments, hearings, referrals, and outcomes and provide follow-up and reporting Wraparound Support
- Use culturally responsive, trauma-informed approaches to service coordination and resource navigation to support to clients navigating complex and often stressful circumstances, including family separation and detention
- Connect clients with appropriate behavioral health services, counseling, and crisis resources
- Assist clients with family preparedness needs through resource identification and referral Referrals & Community Partnerships
- Represent AIJN at community events, informational sessions, Know Your Rights workshops, and presentations to help community members understand available immigration legal services, community resources, and options for support
- Deliver presentations to key stakeholders and partner agencies
- Develop and cultivate strong relationships with cross-referring partner organizations to ensure clients receive timely and coordinated care Required Skills & Qualifications
- Bilingual in English and Spanish (written and verbal) required
- 2+ years of experience in case management, social services, community navigation
- Bachelor's degree in related field or equivalent experience
- Familiarity with trauma-informed care practices and mental health resources
- Strong organizational skills and attention to detail with the ability to manage multiple cases and priorities
- Proficiency with Salesforce or similar case management database
- Ability to work both independently and collaboratively in a fast-paced, mission-driven environment
- Ability to work in-person at AIJN's office in Annapolis and travel off-site, including evening and weekend events
- Commitment to AIJN's mission and serving vulnerable populations