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Towson University

Coordinator, New Student and Family Programs

Career Insights for Family / School / General Case Manager

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Based on Maryland data

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$52,653 / year median in Maryland

+15% projected growth

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Job Description

Coordinator, New Student and Family Programs Towson University - 4.3 Towson, MD Job Details Full-time $54,000 - $57,000 a year 19 hours ago Benefits Health insurance Life insurance Retirement plan Qualifications Program management Event planning project management Bachelor's degree Full Job Description Job Summary Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community. The Coordinator of New Student and Family Programs is a full-time professional in the Office of New Student and Family Programs (NSFP) within the Division of Student Affairs. This position is responsible for educating and engaging students and families in a successful transition to Towson University. This position coordinates the Orientation Leader, First Year Experience Leader, returning student leader, and Undergraduate Intern recruiting, hiring, training, and supervision as well as the coordination of any affiliated student leadership programs. The responsibilities of this position also include program development, event management, administrative support, and assessment of orientation and transition programs. This position will report to the Assistant Director of New Student and Family Programs. Responsibilities and Duties Provide leadership, direction, and coordination for all student leader functions in the NSFP area. This person will recruit, train, supervise, advise, and mentor undergraduate student staff including but not limited to Orientation Leaders and First Year Experience Leaders. Develop curriculum and training for advanced student leaders. Responsible for the planning and implementation of the Undergraduate Intern and returning student staff member programs. Oversee the recruitment, selection, supervision and training of returning staff members, in addition to managing the recruitment, training and direct supervision of two undergraduate interns. Support the planning and execution of the one-day student and family orientation programs, Welcome to TU, and the 4-day orientation prior to the start of the semester. This includes curriculum design, collaboration with campus partners, specifically in Undergraduate Admissions and Academic Advising, assessment, and program logistics. Participate in the planning and execution of Family Weekend. Perform other duties as assigned. The work hours for this position will include evenings and weekends on an occasional basis. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills Required Qualifications:
Bachelor's degree One year of relevant experience Program/event management and public speaking skills Excellent communication and problem-solving skills
Preferred Qualifications:
Master's degree in higher education, counseling or a related field Previous experience working with student orientation, transfer programs, academic advising, and/or undergraduate admission Salary and Benefits Targeted hiring range is $54,000-$57,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.
Organization :
Student Affairs Division Primary Location :
Main Campus Job Posting :
Aug 27, 2026