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District Health Department #10

Family Support Specialist

Career Insights for Family / School / General Case Manager

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Based on Michigan data

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$46,906 / year median in Michigan

+13% projected growth

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Job Description

Why work here? As local public health, we protect and promote the highest level of health possible for the communities we serve. Our positive work culture is strengthened by our commitment to making all employees feel valued and respected.
Our values:
Integrity Service Oriented Health Equity Communication Community Engagement What we offer: Family-first company culture 13 Paid Holidays Paid Days Off (PDO) Personal Days Competitive Insurance - 3 options to choose from Dental and Vision MERS Retirement Plan Professional Development opportunities Employer Paid Short/Long Term Disability and Life Insurance Weeks 5-12 50% paid Maternity/Paternity leave Working independently and with minimal supervision, conducts home visits with assigned families to provide support services to improve child health, growth and development outcomes. Facilitates parents in achieving improved problem solving, goal setting, and advocacy skills. Conducts professional assessment, planning and evaluation in developing and implementing supportive services, interventions, and referrals. Collaborates and consults with multidisciplinary and multi-agency teams to achieve desirable outcomes for families and communities. Essential Duties Initiates and maintains regular and long-term contact and support with families. Conducts home visits with assigned families to provide support services consistent with program utilizing a family-centered, strength-based model. Assists parents in improving skills to optimize home environment and strengthen parent-child relationship to improve child health, growth and development outcomes. Facilitates increased abilities and success of parents in problem solving, improving family support system, serving as family advocate, and establishing goals and effective plans to achieve them. Establishes professional, trusting relationships with families to facilitate effective provision of services while maintaining appropriate personal and programmatic boundaries. Utilizes professional training and judgment in assessing, planning, implementing and evaluating services and supports provided on an ongoing basis. Documents services, plans, and outcomes utilizing established forms and electronic health records, in accordance with established standards for timeliness, accuracy, and content. Collaborates with healthcare providers, community partners, and other agency staff in identifying and assessing high-risk families and coordinating interventions or referrals. Ensures accessibility by families after regular work hours for emergencies. Other Duties & Responsibilities Participates in Emergency Preparedness Incident Command System (ICS) as assigned. Performs other duties and responsibilities as necessary in response to emergencies, workloads or staffing shortages. Works flexible hours as needed. Supports other program and office functions as necessary to ensure effective customer and community service. Maintains up-to-date vaccines including flu (influenza,) in accordance with CDC guidelines: Recommended Vaccines for Healthcare Workers. Advanced knowledge of child growth and development, parent-child relationships, family dynamics and appropriate supports and interventions at a level normally acquired through completion of a Bachelor's degree in a related field. Knowledge and abilities necessary to build effective family relationships and conduct home visits and plan, implement and evaluate family-centered supports and interventions, at a level normally acquired through one to two years related experience. Ability to enter, retrieve and manage client data, notes and care plans in electronic health records, and other online or network databases or logs. Ability to plan and organize own work and accomplish multiple tasks in accordance with established practice and professional standards. Cultural sensitivity and ability to work with diverse communities and families. Communication and writing skills necessary to establish effective relationships with families, write care plans and reports, and collaborate with community partners. Reliable transportation with valid Michigan driver's license and certificate of insurance to travel as needed to other locations for work, training, meetings, and/or home or site visits.