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Esperanza United

Family Advocate--Dakota County

Career Insights for Family / School / General Case Manager

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$46,830 / year median in Minnesota

+13% projected growth

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Job Description

Family Advocate-Dakota County Status:
Part-time or Full-time, non-exempt, 24-40 hours per week.
Reports to:
Community Advocacy Manager Location:
Twin Cities and Dakota County Salary:
$22 to $24 per hour, depending on experience About us Esperanza United mobilizes Latinas and Latine communities to end domestic violence, sexual assault, dating violence, and stalking. Formerly Casa de Esperanza, Esperanza United was founded in 1982 by a small group of persevering Latinas as an emergency shelter in St. Paul, Minnesota. We continue to ground our work in community strengths and wisdom, as we serve Latines locally and nationwide. Position Overview As the Family Advocate-Dakota County, you will help survivors of domestic violence and their children pursue safety, stability, and lives free from violence. Through the Expanding Legal Services Initiative (ELSI), you will provide trauma-informed advocacy, connect participants with legal and community resources, and coordinate closely with the ELSI Attorney, Legal Coordinator, Family Advocacy team, and community partners. This role works primarily Monday through Friday, 8:00 a.m.-4:00 p.m., with occasional evening and weekend commitments for special projects. You will work throughout Dakota County and the Twin Cities metro area to expand awareness of and access to legal and advocacy services. What You'll Do Provide bilingual, trauma-informed advocacy, crisis intervention, safety planning, and resource navigation for survivors and their children. Participate in the shift rotation coverage of the organization's 24 hour bilingual crisis line and respond to urgent needScreen and refer participants to ELSI, support intake completion, and coordinate services with legal and advocacy colleagues. Help participants access protective orders, public benefits, health care, housing, legal representation, and other essential resources. Prepare for and accompany participants to appointments and court appearances, and advocate with service providers and systems when needed. Build relationships with community organizations, service providers, and government partners, primarily in Dakota County. Share information and provide training on ELSI services, domestic violence, and Latine community realities. Maintain timely records, complete required reporting and administrative tasks, and contribute to program learning and improvement. What You'll Bring A high school diploma or GED and at least two years of experience in an intervention setting, or an equivalent combination of education and experience. Strong written, verbal, and interpersonal communication skills in both Spanish and English. Knowledge of Latine communities in Dakota County and the Twin Cities metro area, with the cultural responsiveness to work effectively with individuals and families. Knowledge of domestic violence issues is preferred. Ability to listen, de-escalate conflict, respond to crises, and make sound decisions independently. Strong organization and time-management skills, including the ability to manage competing calls, requests, priorities, and deadlines. Comfort using computers and technology for communication, documentation, and daily work. A collaborative, mission-focused approach and commitment to a positive workplace grounded in Latine cultural strengths, interdependence, and communalism. A valid driver's license, adequate vehicle insurance, and reliable transportation for participant support and regular travel throughout Dakota County and the metro area. Compensation, Benefits overview Base salary range: $22 to $24 per hour, depending on experience Comprehensive healthcare: Full medical, dental, and vision insurance coverage Paid time off: Generous paid vacation leave, sick leave, and organization-observed holiday programs Retirement investment options: Esperanza United is invested in your long-term financial health. We offer a competitive 403(b) retirement savings plan with both pre-tax and Roth contribution options, allowing you to customize your investment approach to match your personal financial goals. Work Environment Esperanza United strives for diverse, equitable, and inclusive work environment and does not discriminate based on race, color, religion, creed, national origin, sex, age, (dis) ability, marital status, sexual orientation, gender identity, language, place of residence, political affiliation, veteran status, status regard to public assistance, or any other class protected by local, state, or federal law. The above statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.
PLEASE NOTE THIS A GRANT FUNDED POSITION WITH FUNDING GUARANTEED ONLY THROUGH SEPTEMBER 2028
What You'll Bring A high school diploma or GED and at least two years of experience in an intervention setting, or an equivalent combination of education and experience. Strong written, verbal, and interpersonal communication skills in both Spanish and English. Knowledge of Latine communities in Dakota County and the Twin Cities metro area, with the cultural responsiveness to work effectively with individuals and families. Knowledge of domestic violence issues is preferred. Ability to listen, de-escalate conflict, respond to crises, and make sound decisions independently. Strong organization and time-management skills, including the ability to manage competing calls, requests, priorities, and deadlines. Comfort using computers and technology for communication, documentation, and daily work. A collaborative, mission-focused approach and commitment to a positive workplace grounded in Latine cultural strengths, interdependence, and communalism. A valid driver's license, adequate vehicle insurance, and reliable transportation for participant support and regular travel throughout Dakota County and the metro area. Position Overview As the Family Advocate-Dakota County, you will help survivors of domestic violence and their children pursue safety, stability, and lives free from violence. Through the Expanding Legal Services Initiative (ELSI), you will provide trauma-informed advocacy, connect participants with legal and community resources, and coordinate closely with the ELSI Attorney, Legal Coordinator, Family Advocacy team, and community partners. This role works primarily Monday through Friday, 8:00 a.m.-4:00 p.m., with occasional evening and weekend commitments for special projects. You will work throughout Dakota County and the Twin Cities metro area to expand awareness of and access to legal and advocacy services.

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • 403(b) Tax-Sheltered Annuity Plans
  • Other Retirement and Savings