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Hamilton Beach Brands, Inc.

Service Coordinator

Career Insights for Family / School / General Case Manager

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Based on North Carolina data

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What they do

A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.

$47,669 / year median in North Carolina

+12% projected growth

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Job Description

Matthew's Place | Supporting Older Adults to Thrive in CommunityMake a Meaningful Difference Every DayAt Matthew's Place, we believe every older adult deserves the opportunity to live with dignity, independence, and connection. As a Service Coordinator, you will play a vital role in helping residents access the resources, services, and support they need to age successfully in place and enjoy a high quality of life.

This is more than a social services role. It is an opportunity to build relationships, advocate for seniors, connect people to life-changing resources, and create a thriving community where residents feel valued and supported.

If you are compassionate, organized, and passionate about helping others, we would love to meet you.

What You'll DoAs the Service Coordinator, you will serve as a trusted advocate and resource for residents living in Matthew's Place HUD 202 Senior Housing community.

Key responsibilities include:

Conduct assessments to identify residents' social, health, and support needs.

Provide case management, resource referrals, and service coordination.

Connect residents with community services such as transportation, meal programs, counseling, wellness programs, legal resources, personal assistance, and healthcare services.

Build and maintain strong relationships with local agencies, service providers, and community partners.

Advocate for residents and help them navigate applications, services, and available benefits.

Develop individualized service plans and monitor ongoing support services.

Help residents strengthen relationships with family, friends, neighbors, and community resources.

Coordinate educational programs and training that support successful aging in place.

Recruit and develop volunteer opportunities that enhance resident engagement and well-being.

Partner with staff to promote a resident-centered environment that values dignity, independence, and quality of life.

What Makes You a Great FitWe're looking for someone who:

Genuinely enjoys working with older adults.

Has strong communication, relationship-building, and problem-solving skills.

Is highly organized and able to manage multiple priorities.

Demonstrates empathy, professionalism, and sound judgment.

Enjoys collaborating with community partners and interdisciplinary teams.

Is passionate about helping people access the resources they need to live independently.

Qualifications RequiredBachelor's degree in Social Work or a related field ORMinimum of five (5) years of experience in social services.

PreferredAt least one (1) year of experience working with older adults or in a geriatric setting.

Why Join Matthew's Place?

At Matthew's Place, you'll become part of a mission-driven organization dedicated to enhancing the lives of older adults. Our team members are empowered to make a real difference through meaningful relationships, compassionate service, and community impact.

When you join Matthew's Place, you'll have the opportunity to:

Make a visible difference in residents' lives every day.

Build strong community partnerships.

Work in a supportive, collaborative environment.

Contribute to a culture centered on dignity, respect, and service.

Help older adults remain engaged, independent, and connected.

Matthew's Place is an Equal Opportunity EmployerMatthew's Place is committed to creating an inclusive environment where all team members, residents, and families are treated with dignity, respect, and compassion.

Join us in helping older adults thrive. Apply today and make an impact that matters.