Position Description Visit Monitors facilitate visits between children and non-custodial parents. We are hiring a part-time Visit Monitor who will commit to working between 4:30 to 8:30 pm on Thursday's in person in Brevard and an additional 1.5 hours weekly via zoom for staff meetings. Visit Monitors should feel comfortable working with both parents and children to ensure a safe, positive visit experience. The Family Visitation Program (FVP) provides children with a safe place to visit and form healthy relationships with their non-custodial parent, or to exchange between parents with joint custody. The Mediation Center serves families with a history of domestic violence and child sexual abuse. Through supervised visitation and safe child exchange, The Mediation Center's FVP enhances community safety and stops the cycle of abuse and trauma for adult and child victims. FVP serves more than 60 families each year with over 1000 supervised visits and child exchanges. Agency Description The Mediation Center is a 501(c)3 nonprofit founded in 1984. We provide mediation, conflict resolution skills training, and supervised child visitation for Henderson, Transylvania, and Polk Counties of Western North Carolina. We believe that conflict is a normal part of life, and that people know what's best in their own lives. By offering non-judgmental and confidential conflict resolution and supervised visitation services we create a safer and more peaceful community for everyone. The Mediation Center is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Primary Areas of Responsibility Monitor supervised visits and exchanges to ensure safety for children, custodial, and non-custodial parents. Work as a team to communicate about families' safety needs. How we expect you to approach the work Non-judgmental - Prioritizes safety while building warm, friendly, and impartial relationships with clients; avoids casting judgement or sharing opinions about custody arrangements or what is best for a family; acknowledges the importance of a parent's role in a child's life regardless of past family violence, maltreatment, or other events; and aims to facilitate positive interactions between children and their parents/guardians within the confines of the FVP format. Attentive - Follows and applies all rules, policies, and procedures to ensure the safety of everyone; remains diligent and alert throughout all visits and exchanges; intervenes in parent/child interactions to redirect or stop inappropriate parent behavior; and maintains willingness to jump in anywhere help is needed to ensure high-quality, safe services. Flexible - Remains willing to step into new and different roles to enable individuals and families to benefit from The Mediation Center's services and programs. Supervisory Relationships The Visit Monitor reports to The Mediation Center's Program Director. The Visit Monitor works in consultation with the FVP Coordinator and FVP Client Services Coordinator. Hours/Schedule This is a PRN, non-exempt position. This position is specifically for the Brevard office on Thursday evenings. Additional shifts may be available at the Hendersonville office. The exact schedule is subject to change weekly. Location and Travel We serve Henderson, Polk and Transylvania counties, with offices in Hendersonville and Brevard. Staff typically have a primary location, and occasionally travel to provide services in other locations. Work-related mileage (but not commute distance to your primary location) is reimbursed. Requirements Ability to see and hear Ability to follow written and spoken directions Ability to speak, understand, write, and read English at a professional level Ability to lift up to 30 pounds on occasion with or without accommodation A valid N.C. driver's license and a car for use on all work days Ability to maintain confidentiality and protect highly sensitive information Basic understanding of parenting skills and child development At least 3 years of experience working in human services or with underserved communities OR a 4-year degree in a human services field from an appropriately accredited college or university Competency in Office Suite; ability to quickly become competent in Office 365, databases, and several cloud-based software systems; ability to do basic trouble-shooting to resolve technology issues and questions An acceptable outcome on a criminal background check. The Mediation Center supports employment opportunities for people will prior justice systems involvement and will consider each case individually. Desired Characteristics Experience in or knowledge of any of the following: parenting-skills coaching; working with clients in high conflict situations; case management and documentation of case records; family systems, child abuse, mental health, and/or domestic violence Spanish/English or Russian/English bilingual, with premium pay available

Job Type:

Part-time Pay:

$19.00 - $20.10 per hour Ability to

Relocate:

Brevard, NC:

Relocate before starting work (Required)

Work Location:

In person