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NY
New York City
MHCU Supervisor
Career Insights for Family / School / General Case Manager
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$50,721 / year median in New York
+16% projected growth
Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY RANGE OF
$69,880.00- $97,728.
- Supervise a team of four to nine staff, Reservists, and student interns. Manage daily operations of the unit including oversight of emails in shared mailbox, assignment of workload, and monitoring requests. Schedule team visits and meetings.
- Perform administrative duties including approving Citytime timesheets and leave requests, managing unit coverage, completing tasks and standards and performance evaluations, and renewing consultant contracts.
- Ensure that MHCU staff is helpful and responsive to individual and hotline requests, that database entries, reports, logs, and lists are accurate and timely, and that all case records are current, complete, and stored securely.
- Prepare and submit periodic and ad-hoc reports to senior administrators and funders. Plan and conduct presentations as needed.
- Assist with creating new forms, protocols, and business processes. Design and execute methodology for additional data reports utilizing MHCU database. Interpret and evaluate data and perform quality assurance checks. Recommend enhancements and new needs for database; lead identified projects with ACS Office of Information Technology.
- Respond to foster care agencies regarding questions about data reports and training needs; co-facilitate training sessions on policy, case practice, mental health resources, and data collection.
- Provide case-specific consultation, assistance, and advocacy, clarify policies, and prioritize urgent case conferences to help resolve cross-systems issues with staff from hospitals, child welfare, state/city agencies, and the mental health system.
- Represent and cover for the Director as needed on communication with key ACS divisions, liaisons at 24 foster care agencies, all acute psychiatric hospitals with child and adolescent inpatient units, and the New York State Office of Mental Health.
- Participate in monthly virtual meetings with foster care agencies and virtual meetings with hospitals and OMH every two months. Facilitate these meetings when the Director is unavailable to do so.
- Complete other duties as assigned.
ADDITIONAL INFORMATION
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. The Administration for Children's Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at eeo.adacoordinator@acs.nyc.gov or (212) 676-6955.TO APPLY
- Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #783194
- NO
PHONE CALLS, FAXES, OR PERSONAL INQUIRES PERMITTED
•NOTE:
ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED SUPERVISOR II
(SOCIALSERVICES
- 52312 Minimum Qualifications A baccalaureate degree from an accredited college and two years of full-time satisfactory experience in social casework, at least one year of which must have been in a supervisory capacity.