PROGRAM:

Domestic Violence Services -

Passage House STATUS:

Part-Time

FLSA DESIGNATION

Non-Exempt

REPORTS TO

Residential Manager DEGREE:

High School or

GED EXPERIENCE

None Required WAGE:

$16.02-$17.02 per hour

DEGREE:

Associates Degree in Human Services preferred. High School diploma (or GED) required

POSITION OVERVIEW

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).

QUALIFICATIONS/EXPERIENCE

Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

JOB RESPONSIBILITIES

Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action Answers calls from general public requesting information in a polite and welcoming manner Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter Respects client confidentiality Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate Maintains contact with Shelter clients; provides brief emotional support, as needed. Refers clients to social work staff for counseling issues Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds Participates actively in ongoing professional development Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision

PHYSICAL/ENVIRONMENTAL DEMANDS

Ability to work in a crisis intervention setting Job performed in a shelter/residential setting Occasional lifting (15 pounds or less) Occasional standing/sitting Moderate stress Occasional PC/computer work

AGENCY EXPECTATIONS

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