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Social Services Worker II - Intake & Investigations
Career Insights for Family / School / General Social Worker
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Scorecard
Based on Ohio data
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What they do
A Family, School, or General Social Worker provides specialized assistance to vulnerable families and children. Intervenes in crisis situations; evaluates individual and family needs, helps clients get access to health care, mental health care or social services such as housing assistance. Advocates for clients and provides follow up visits. May work with teachers, parents and school administrators to help students improve academically and deal with social issues such as bullying.
$60,676 / year median in Ohio
+9% projected growth
Job Description
Burns@jfs.ohio.gov
Summary of Essential Duties:
Receives and investigates complaints/referrals (by telephone, in person, or email) regarding alleged child abuse or neglect; makes initial contact with children and families; initiates agency intake process; gathers information and documentation related to allegations; assesses risks during home and field visits; assists law enforcement personnel in investigation of alleged child abuse or neglect; makes emergency decisions regarding child safety; makes referrals to other community agencies and resources for children and families;; testifies in court. Maintains confidentiality as specified by federal, state, or local rules and laws. Compiles social histories and diagnostic reports for agency and court related to allegations of child abuse or neglect. Attends court hearings as subpoenaed or assigned (provides court documents in a timely manner as ordered or requested, testifies regarding investigations, observed risk, recommendation for removal and on other matters pertinent to case; keeps Prosecutor properly informed and cooperates with them to ensure accurate and complete testimony and court documents are provided). Prepares and completes reports, correspondence, case records, etc.; maintains intake and investigation files and records. Provides crisis intervention services to children and families; provides information and referral services; coordinates with ongoing caseworkers regarding transfer of cases from intake to ongoing services. Must be available to be on-call 24-hour services on a scheduled basis (after business hours); attends and participates in evening appointments and meetings as necessary.Other Duties:
Remains informed of current developments and procedures pertinent to duties; participates in staff development activities and services review procedures; attends meetings, conferences and training as assigned. Exhibits regular and predictable attendance. Performs other duties as assigned.Position Qualifications:
Per ORC, position must have one of the following: Bachelor's degree in human services-related studies Bachelor's degree in any field and have been employed for at least two years in a human services occupation Associate's degree in human services-related studies Been employed for at least five years in a human service-related occupation If position falls under 2, 3, or 4, the person must obtain a job-related bachelor's degree not later than five years after the date employment with the agency commences.Unusual Working Conditions:
- May be exposed to hostile clients.
- May be exposed to infectious clients/diseases and environments.
- Must be able to work flexible work hours for scheduled and emergency client needs.
- Physical mobility to make home visits and transport children.
- May be exposed to inclement weather and driving conditions.
- Position possesses the responsibility for the safety of children by requiring incumbent to make determinations as to whether these children are in an "imminent risk of harm.