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UH
Umatilla-Morrow Head Start, Inc.
Family Advocate/ERSEA
Career Insights for Family / School / General Case Manager
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$56,925 / year median in Oregon
+16% projected growth
Job Description
Serving Hermiston and Stanfield locations.
Assist in planning and implementing the recruitment process.
Identify and recruit children with documented disabilities/special needs.
Provide input to the Family Services Manager to develop agency selection criteria.
Assist in recruitment by making a recruitment home visit for all completed applications for the area and completing the family assessment.
Ensure that highest risk families are referred to services needed and that education and support are available for the family.
Initiate and/or participate in family unity meetings with other community partners who are working with or can be of assistance to families in need of services and support.
Orient parents to Agency policies and program design at the centers Welcome to Head StartEnsure that recruited applications are included on the waiting list for the assigned agency service area.
Ensure full enrollment of children at assigned center at all times.
Submit completed reports to supervisor in a timely manner.
Ensure that child care subsidy paperwork and tracking is completed and kept up to date for each family enrolled in full day, full year centers, to include collection and receipt of copay dollars.
Maintain an adequate social services referral system for coordinating the resolution of family needs and goals and to promote family strengtheningEstablish a partnership with families with sufficient home visits to:
Develop a plan to meet the familys stated goalsWork in collaboration with family, designated agency and community staff to assist families with resources to meet familys goalsOffer core services to include case management, parenting and child development education, assessment and community servicesDevelop and maintain working relationships with community resources/partners (DHS, CAPECO, DVS, Health Dept., Mental Health, Police and Schools) by making onsite visitsAssist families in developing resources for resolving emergent social service needs and follow up with families on the appropriateness of the resources Refer families to appropriate agencies and follow up on referralsOrient and provide information to staff and parents regarding social services and community resourcesAssist in the implementation of an agency wide Parent Involvement ProgramWork with center teams to encourage parents to be involved in all components and programs of the agencyPromote prevention and family strengthening activities (picnics, leadership training, parenting classes, sewing classes, quilting classes, etc.) with center staff and parentsEnsure that volunteers are always supervised and never left alone with a childBe available as a resource person for Parent Center training upon requestProvide assistance to center teams for involving parents in all components and programs of the agencyProvide assistance to center teams for involving males/fathers in the agency programs Assist Volunteer Specialist in implementing Mens support group, and other activities promoting Male/Father involvement in local areaIdentify and recruit parents to participate in Community Leadership Training and other Community activitiesAssist in the coordination of the agencywide Wellness Day and promote activity with all parents. Work with families to problem solve around barriers to participationAssist in the implementation of the agencys volunteer/career ladder programAssist the Health & Mental Health Manager in the Health Services componentHelp families establish an ongoing relationship with health and dental care providersWhen trained and assigned by the Health & Mental Health Manager, complete hearing and vision screens for enrolled children in their communities within 45 days of enrollmentEnsure that all medical and dental screens and appropriate followup and/or referrals are completed, including initial education with parents with first screening and each 6 month follow up thereafter with HS families regarding Lift the Lip examsEnsure that the nutrition assessments are completed and appropriate followup and/or referrals are completed to include discussing WIC/Nutrition goals with classroom staff and following up with parentsEncourage parents to complete required immunizations for their children and keep CIS/ Immunization Record up to date with all changes routed to ERSEA Data SpecialistParticipate in staffing to share information concerning health issuesReview ChildPlus Health Tracking record for accuracy, making changes and submitting them to ERSEA Data Specialist monthlyWork with Full Day Teachers to prepare for the Comprehensive Parent Staff Conference for each child two times per yearParticipate with team during preparation, as neededComplete applicable portion of Comprehensive Parent Staff Conference FormCoordinate and implement parent education and support programs for agency families with outreach to the communityReview Parent Involvement Surveys for families interested and plan classes/groups based on survey results Encourage parents to attend parent education programs available through UMHS and share opportunities of other parent education opportunities offered in the communityAssist families in resolving barriers to attending parent education/support programsActively promote Early Head Start Parent Education/Peer Support Group offerings within the community and with agency partners (distributing flyers, brochures, registration forms, etc.)Assist Family Services Manager in implementing community development and leadership activitiesIdentify and recruit Head Start families and community residents for leadership trainingAssist in the facilitation of the Community Leadership training for Head Start families and other community residentsAssist in facilitating the establishment and maintenance of one or more stable community/neighborhood coalitions in order to increase community advocacy by identifying issues, implementing plans of action, and evaluation of progressAssist in promoting advocacy and collaborations between community/neighborhood coalitions and community agencies and organizations to increase advocacyCoordinate with Head Start families to complete at least two neighborhood walks to increase awareness of their neighborhood and possible safety concerns
Ability to relate tactfully, confidently, sensitively, and nonjudgmentally with parents, staff, and community partnersHead Start experience (preferred)Community service experience (preferred)Multicultural experience (preferred)Ability to drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements•Salary is commensurate with education and experience.
Sit for long periods of time with keyboard and do data entry at a computer.
Occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms.
Frequently required to drive, walk and climb stairs in the office and in a variety of community based and home settings.
Drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements. (A DMV Record check will be conducted prior to hire)Occasional filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary;Produce written documentation with clearly organized thoughts using proper sentence construction, punctuation and grammar.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job tasks are performed in close physical proximity to other people
Job Goal:
To assist the Family Services Manager in coordinating and implementing family and community strengthening, and comprehensive health services with families in full day Head Start/Early Head Start options. Implement the recruitment and enrollment process for the Head Start/Early Head Start program.Essential Responsibilities:
Recruit, select and enroll children and families and maintain enrollment levels as prescribed by Head Start Policies and Performance StandardsBe knowledgeable of Agency eligibility requirements.Assist in planning and implementing the recruitment process.
Identify and recruit children with documented disabilities/special needs.
Provide input to the Family Services Manager to develop agency selection criteria.
Assist in recruitment by making a recruitment home visit for all completed applications for the area and completing the family assessment.
Ensure that highest risk families are referred to services needed and that education and support are available for the family.
Initiate and/or participate in family unity meetings with other community partners who are working with or can be of assistance to families in need of services and support.
Orient parents to Agency policies and program design at the centers Welcome to Head StartEnsure that recruited applications are included on the waiting list for the assigned agency service area.
Ensure full enrollment of children at assigned center at all times.
Submit completed reports to supervisor in a timely manner.
Ensure that child care subsidy paperwork and tracking is completed and kept up to date for each family enrolled in full day, full year centers, to include collection and receipt of copay dollars.
Maintain an adequate social services referral system for coordinating the resolution of family needs and goals and to promote family strengtheningEstablish a partnership with families with sufficient home visits to:
Develop a plan to meet the familys stated goalsWork in collaboration with family, designated agency and community staff to assist families with resources to meet familys goalsOffer core services to include case management, parenting and child development education, assessment and community servicesDevelop and maintain working relationships with community resources/partners (DHS, CAPECO, DVS, Health Dept., Mental Health, Police and Schools) by making onsite visitsAssist families in developing resources for resolving emergent social service needs and follow up with families on the appropriateness of the resources Refer families to appropriate agencies and follow up on referralsOrient and provide information to staff and parents regarding social services and community resourcesAssist in the implementation of an agency wide Parent Involvement ProgramWork with center teams to encourage parents to be involved in all components and programs of the agencyPromote prevention and family strengthening activities (picnics, leadership training, parenting classes, sewing classes, quilting classes, etc.) with center staff and parentsEnsure that volunteers are always supervised and never left alone with a childBe available as a resource person for Parent Center training upon requestProvide assistance to center teams for involving parents in all components and programs of the agencyProvide assistance to center teams for involving males/fathers in the agency programs Assist Volunteer Specialist in implementing Mens support group, and other activities promoting Male/Father involvement in local areaIdentify and recruit parents to participate in Community Leadership Training and other Community activitiesAssist in the coordination of the agencywide Wellness Day and promote activity with all parents. Work with families to problem solve around barriers to participationAssist in the implementation of the agencys volunteer/career ladder programAssist the Health & Mental Health Manager in the Health Services componentHelp families establish an ongoing relationship with health and dental care providersWhen trained and assigned by the Health & Mental Health Manager, complete hearing and vision screens for enrolled children in their communities within 45 days of enrollmentEnsure that all medical and dental screens and appropriate followup and/or referrals are completed, including initial education with parents with first screening and each 6 month follow up thereafter with HS families regarding Lift the Lip examsEnsure that the nutrition assessments are completed and appropriate followup and/or referrals are completed to include discussing WIC/Nutrition goals with classroom staff and following up with parentsEncourage parents to complete required immunizations for their children and keep CIS/ Immunization Record up to date with all changes routed to ERSEA Data SpecialistParticipate in staffing to share information concerning health issuesReview ChildPlus Health Tracking record for accuracy, making changes and submitting them to ERSEA Data Specialist monthlyWork with Full Day Teachers to prepare for the Comprehensive Parent Staff Conference for each child two times per yearParticipate with team during preparation, as neededComplete applicable portion of Comprehensive Parent Staff Conference FormCoordinate and implement parent education and support programs for agency families with outreach to the communityReview Parent Involvement Surveys for families interested and plan classes/groups based on survey results Encourage parents to attend parent education programs available through UMHS and share opportunities of other parent education opportunities offered in the communityAssist families in resolving barriers to attending parent education/support programsActively promote Early Head Start Parent Education/Peer Support Group offerings within the community and with agency partners (distributing flyers, brochures, registration forms, etc.)Assist Family Services Manager in implementing community development and leadership activitiesIdentify and recruit Head Start families and community residents for leadership trainingAssist in the facilitation of the Community Leadership training for Head Start families and other community residentsAssist in facilitating the establishment and maintenance of one or more stable community/neighborhood coalitions in order to increase community advocacy by identifying issues, implementing plans of action, and evaluation of progressAssist in promoting advocacy and collaborations between community/neighborhood coalitions and community agencies and organizations to increase advocacyCoordinate with Head Start families to complete at least two neighborhood walks to increase awareness of their neighborhood and possible safety concerns
General Staff Responsibilities:
Participate in staff meetings, conferences, training sessions and workshops as assigned Demonstrate familiarity with employment policies, performance standards, work plan and objectives of Agency Maintain congenial and respectful relations with staff, children, families and community Keep current and accurate records and file reports on time Maintain confidentiality in regards to staff and family information Maintain objectives and professional standards Improve selfskills and education Fulfill role as mandated reporter as stated in Child Abuse and Neglect Policy Be present at work in order to provide consistency of services Be a contributory team member in a positive/productive manner Demonstrate commitment to mission, values, and policies in the performance of daily duties And or any other duties deemed necessary by your supervisorEducational Requirements:
BA in Social Services, Social Work, Sociology or related field preferred OR have within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related fieldCandidates who do not have a bachelor's degree are encouraged to apply if they are willing to obtain a credential or certification in Social Work, Human Services, Family Services, Counseling, or a related field within 18 months of hire. The organization will cover the cost of the required credential or certificationExperience and Skills Requirements:
One year experience in social workCurrent CPR and First Aid cardsFluent in English and Spanish both verbally and writtenDemonstrate skill and proficiency in outreach and retentionExperience and willingness to providing services to culturally diverse communities/families. Demonstrates a commitment to working well with parents, children, and staff of culturally diverse backgrounds.Ability to relate tactfully, confidently, sensitively, and nonjudgmentally with parents, staff, and community partnersHead Start experience (preferred)Community service experience (preferred)Multicultural experience (preferred)Ability to drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements•Salary is commensurate with education and experience.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: Observe, compare, and monitor behaviors, records and data to determine compliance with prescribed standardsComprehend, analyze, and make inferences and references from written materialLift and move heavy and/or bulky objects up to 50 lbs.Sit for long periods of time with keyboard and do data entry at a computer.
Occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms.
Frequently required to drive, walk and climb stairs in the office and in a variety of community based and home settings.
Drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements. (A DMV Record check will be conducted prior to hire)Occasional filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary;Produce written documentation with clearly organized thoughts using proper sentence construction, punctuation and grammar.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Work Environment/Conditions:
The work environment includes indoor office environments or comparable spaces, families homes and community spaces, with frequent exposure to outdoor weather when traveling to home visits and meetings. The noise level varies by sites, home visits, and meetings.Job tasks are performed in close physical proximity to other people