Referral Navigator/Case Manager C3 Wellbeing Warwick, RI Job Details Full-time $57,000 - $65,000 a year 7 hours ago Benefits 403(b) matching Mileage reimbursement Health insurance Dental insurance Paid time off Professional development assistance Qualifications Teamwork Intake Attention to detail Working with students Clinical documentation Stakeholder relationship building Full Job Description Job Overview The Referral Navigator / Case Manager is responsible for connecting students, families, and school staff engaged in C3 Wellbeing's Student Assistance Program (SAP) with appropriate behavioral health, substance use, and social service resources. This role serves as the critical link between initial identification of student needs within the school setting and successful engagement in ongoing treatment, primarily through Rhode Island Certified Community Behavioral Health Clinics (CCBHCs) and other community-based providers. The Referral Navigator / Case Manager tracks referrals from initiation through confirmed connection to care, addresses barriers to access, and maintains strong working relationships with school personnel and treatment agencies across Rhode Island. Responsibilities Receive and process referrals for students identified through SAP screenings, staff/parent concerns, or self-referral, and determine appropriate next steps based on level of need. Coordinate warm handoffs and formal referrals to RI CCBHCs and other licensed behavioral health, substance use, and social service providers. Maintain up-to-date knowledge of the
RI CCBHC
network, insurance/Medicaid requirements, waitlists, and specialty services (e.g., co-occurring disorders, trauma-informed care, family therapy) to match students with the best-fit provider. Track each referral from initiation through intake and first appointment, following up with families and providers to confirm engagement and reduce drop-off. Identify and help resolve barriers to accessing care, including transportation, insurance/eligibility issues, language access, scheduling conflicts, and family hesitancy or stigma. Provide brief case management support, including check-ins with students and families, coordination with school counselors/social workers, and communication with treatment providers (with appropriate consent/releases of information). Maintain accurate, timely, and confidential documentation of referrals, outreach, and outcomes in C3 Wellbeing's case management/data system. Participate in regular case consultation and supervision with SAP clinical staff to review complex or high-risk cases. Build and sustain collaborative relationships with school staff (counselors, nurses, administrators) and community treatment agencies to streamline the referral pipeline. Support crisis referral protocols in coordination with SAP clinicians and school crisis teams when acute safety concerns arise. Compile and report referral outcome data (e.g., referral-to-engagement rates, common barriers) to support program evaluation and continuous quality improvement. Assist in maintaining an updated, comprehensive resource directory of RI CCBHCs and other treatment/support providers. Attend relevant trainings, community provider meetings, and professional development opportunities related to youth behavioral health and care coordination. Skills Relationship-building and stakeholder collaboration across school and clinical settings. Sound judgment in triaging urgency of need and escalating safety concerns appropriately. Persistence and creative problem-solving in overcoming access barriers. Attention to detail and reliability in documentation and follow-up. Empathy, cultural humility, and a strengths-based approach to working with students and families. Qualifications Bachelor's degree in social work, counseling, or related field. Bilingual/bicultural fluency (Spanish, Portuguese, or other languages relevant to the community served). Prior experience working within a Student Assistance Program or school-based behavioral health setting. Familiarity with SBIRT, motivational interviewing, or other brief intervention/engagement approaches. Join us in delivering compassionate care that transforms lives! This position involves regular travel between school sites and community locations throughout Rhode Island, as well as some office-based and remote work. Occasional evening hours may be required to accommodate family schedules or school events. The role may involve exposure to sensitive and emotionally difficult information regarding student mental health, substance use, and family circumstances.
Pay:
$57,000.00 - $65,000.00 per year
Benefits:
403(b) matching Dental insurance Health insurance Mileage reimbursement Paid time off Professional development assistance
