This is a Washington remote position, with residence in Washington State required. Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement.

Duties may include:

scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience.

Required Education/Experience:

• High school diploma or equivalent experience.
• Minimum of one (1) year customer service and/or administrative support experience.

Required Credentials:

• For staff that work in schools, prior to the start of employment, individuals are required to submit a copy of a receipt directly to Human Resources (electronically) confirming they have completed the fingerprinting process as outlined by the Office of Superintendent of Public Instruction (OSPI).

Preferred:

• Bachelor's Degree.
• Minimum of three (3) years experience working in a health care setting or related field.
• Significant experience working with the general public in a health care/customer service environment.
• Familiarity with other cultures/bilingual skills. Compensation Range $23.15
• $34.

73 per hour Salary Information This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided. Seattle Children's offers annual incentive pay based upon performance that is commensurate with the level of the position. Disclaimer for Out of State Applicants This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors . Benefits Information Seattle Children's offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Click here for more information.