Senior Admissions Counselor - High-Volume Inbound Calls (Behavioral Health) Anchored Recovery Community Laguna Beach, CA Job Details Full-time $70,000 - $90,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications HIPAA compliance Commercial insurance knowledge Medical insurance coverage verification Call center experience Health insurance policy knowledge Sales conversion rate (success metric) Initial Contact (sales skills) Lead Tracking CRM system proficiency Closing sales leads Sales follow-up Client interaction via phone calls Full Job Description About the role This is not an entry-level position. We're looking for an experienced admissions professional who has worked the phones in a high-volume behavioral health call center. You'll handle inbound calls from our paid advertising, with callers from across the country. You know how to build trust fast, handle hesitation honestly, and turn a first call into a first day of treatment. At Anchored Recovery Community, the admissions call is where recovery starts. We want someone who takes that seriously and is very good at it. Our admissions team is supportive and fast-paced. We celebrate each other's wins, jump in when the phones get busy, and genuinely enjoy working together. It's a demanding job, and one of the most rewarding in the field. Every day you'll see people take their first step into recovery because of a conversation you had. What you'll do Handle a high volume of inbound calls from paid search and digital campaigns, with callers nationwide Quickly assess each caller's needs, level of care and clinical fit Guide callers and their families from the first conversation through admission Run and explain insurance verifications (VOBs), including benefits, costs and options, in clear language Work through objections, family dynamics and ambivalence with empathy and urgency Coordinate travel and logistics for out-of-state clients Follow up on every lead quickly and keep your pipeline current in our CRM Refer callers elsewhere when we're not the right fit Own your numbers: answer rate, VOB rate and call-to-admit conversion Hand clients off smoothly to our intake and clinical teams Required 2+ years in an addiction treatment or behavioral health admissions call center, handling inbound calls from paid advertising A proven record of turning calls into admissions. Be ready to share your monthly call volume and conversion rate. Experience with nationwide and out-of-state callers Strong working knowledge of commercial insurance, VOBs and levels of care (detox, residential, PHP, IOP) Comfortable with a CRM and call-tracking systems Preferred Experience with CRMs, EMRs, and Excel Familiarity with co-occurring disorders and the 12-step model Knowledge of HIPAA and 42 CFR Part 2 This probably isn't the right fit if this would be your first admissions role, your experience is mainly intakes, or you don't have experience answering paid media calls. To apply , please include in your resume or a short note: Your average monthly inbound call volume Your approximate call-to-admission rate The levels of care you've admitted clients to

Pay:

$70,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person