Job Requirements Provides advocacy and crisis intervention to victims, survivors, and stakeholders effected by sexual and domestic violence. Conducts intakes/assessments/consultations, provides information and establishes appropriate disposition, referrals, and follow-up to patients and impacted members of the community. 1. Appropriately screens walk-in patients and consults. 2. Utilizes active listening skills to ascertain each patient's needs; responds in an appropriate manner. 3. Responds to needs of crisis line callers in an appropriate manner in accordance with written procedures. 4. Accurately assesses lethality and initiates appropriate intervention with patients expressing suicidal ideations. 5. Provides crisis callers with accurate information and makes appropriate referrals. 6. Provides emotional support to patients in crisis while setting limits. 7. Prioritizes and processes cases in an efficient manner. 8. Conducts empathetic, objective interviews with patients, being supportive and non-threatening while maintaining a therapeutic relationship. 9. Observes patient's behavior and alerts staff when the potential for violent or dangerous behavior is observed. 10. Approaches depressed and/or suicidal patients in a non-threatening and supportive manner and is empathetic while maintaining a therapeutic relationship 11. Works cooperatively with intra-interdepartmental staff. Maintains professional demeanor at all times. 12. Accurately completes documentation of patient's encounter in electronic medical record (EMR). 13. Collaborates with physicians and staff in all aspects of patient care and appropriately consults with physician regarding case management. 14. Documents information in the clinical record and completes all paperwork related to patient encounter in accordance with quality assurance standards and written procedures. 15. Obtains collateral information from families, care providers and significant others when necessary. 16. Completes demographic and disposition documentation required for DV SAC referrals. 17. Provides shift change information according to policy. Work Experience Work Experience Licensure/Certification/Registration Basic Life Support•Health Care Provider (BLS-HCP)

Education/Knowledge Required:

Completed Course Work/Program:

Associate's Degree in Health Education, Social Work or related field

Preferred:

Course work in crisis intervention and grief counseling Applicable Experience Experience (years):

Required:

1•3 years

Preferred:

3•5 years Minimum of 1 year in crisis intervention and mental health counseling required. Experience summarizing patient information and documenting psychosocial findings and other patient interactions. Technical/Clinical Skills Microsoft Office Suite Benefits All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range:

$26.14•$36.59 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.