Family Support Worker

JOB TITLE

Family Support Worker

PROGRAM/DEPARTMENT

Family Center

JOB LOCATION

Watertown

NY POSITION GRADE

4

SALARY:

$18-20 commensurate with education/experience

WORK HOURS

35 (Hours may vary, occasional evenings)

REPORTS TO

Family Center Director

EMPLOYMENT STATUS

Regular Full-time Non-Exempt

JOB SUMMARY

The Family Worker is responsible for interviewing and assessing customers seeking Family Center services, including but not limited to Food Pantry, Mobile Food Pantry, 1115 Medicaid Waiver Program, Utility / Rental Assistance, Holiday Programs and Tax Preparation. The Family Worker provides coverage to switchboard / reception, greets agency customers and facilitates intake paperwork. This position requires direct customer contact, including intake and provision of services and/or referrals. Expectations for all Family Center staff include: respectful, non-judgmental treatment of all people, cross-training to ensure continuity in customer service and collaborations (internal & external).

ESSENTIAL JOB DUTIES

THE

MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING

Contribute to the planning and implementation of strategies that meet the needs of the low-income population. Provide input into the development of the Community Action Work Plan and provide quarterly updates of outcomes / outputs achieved. Interview customers to assess needs; screen for eligibility for Community Action services; provide services, information, referrals and advocacy as needed. Provide coverage of reception area (answering phones, greeting customers, etc.). Provide support for Food Pantry/Mobile Food Pantry operations, to include record-keeping, inventory management, and volunteer training. Coordinate Mobile Food Pantry site visits and operation of Mobile Food Pantry van to and from sites. Maintain customer files and program data; generate reports. Follow-up on referrals to ensure provision of service and continuity of assistance. Maintain positive relationships with existing partners; seek opportunities for new partnerships/collaborations. Perform other duties as assigned.

EDUCATION

Associate's degree in human services or related field.

EDUCATION ALTERNATIVE

18 Credits beyond High School in Human Service and/or related fields, or specific Family Development Credential with 6 additional credits and experience working in human services or related field.

CERTIFICATES AND/OR LICENSES

N/A

WORK EXPERIENCE

One year experience in the Human Services.

SUPERVISORY RESPONSIBILITIES

N/A

SKILLS OR OTHER ESSENTIAL REQUIREMENTS FOR THIS POSITION

Exceptional communication skills; organizational and time management skills; able to balance multiple priorities; ability to remain calm under pressure; adaptable and flexible.

COMPUTER SKILLS

Above average computer skills, including spreadsheets.

WORK ENVIRONMENT

General office environment, food pantry and warehouse (food storage).

EMPLOYMENT STANDARDS

Must be able to drive agency vehicles to perform job responsibilities, must be able to pass background clearance. Occasional local travel during normal work hours.

EQUIPMENT USED

Personal computer, printer, copier, telephone, fax, scanner, calculator.

PHYSICAL REQUIREMENTS

Must be able to sit for prolonged periods of time not to exceed four consecutive hours, manual dexterity, visual acuity to operate a computer, must be able to handle multiple priorities and deadlines. Able to lift/carry food boxes averaging 25 pounds.

TO APPLY

Submit updated resume, CAPC employment application, transcripts or CDA credential to Community Action Planning Council, 518 Davidson Street, Watertown, NY 13601, Fax 315-785-0892 or email scolligan@capcjc.org. Application form can be downloaded from www.capcjc.org.