BHPP - Crisis Worker

Job Title BHPP - Crisis Job Code Status Exempt Line of Authority This position is supervised by the Program Director or their Designee. Unless specifically designated this position does not supervise other personnel. The position may require periodic participation in peer review activities. Special Population SMI, Adult, Children/Adolescent, Substance Abuse, DD Position Summary Advocate for clients, obtain entitlements, coordinate transportation between ChangePoint and other service providers. The BHPP ? Crisis Case Manager is expected to cooperate as a team member in the provision of a therapeutic environment that encourages each customer's emotional growth. This position will be expected to maintain an acceptable level of productivity as measured by billable hours. This positon is expected to meet all standards for clinical documentation. Duties and Responsibilities ? Adheres to personnel policies and comply with agency requirements for ethical and professional behavior. ? Provides services to clients as a case manager. ? Is responsible for all aspects of the clinical records, provides crisis services and assists with service coordination for the client. ? Engages and includes the client in the development and implementation of the treatment plan. ? Protects client confidentiality and personal rights. ? Keeps clear, concise and accurate records of clinical activity according to Policy and Procedures. ? Assists clients in obtaining entitlements and benefits pertaining to housing, income, health and other supportive services, as needed. ? Provides assertive outreach to clients who resist involvement or have difficulty accessing services. ? Establishes and maintains a working relationship with personnel and referral resources. ? As needed/assigned coordinates and accompanies clients to Telemedicine doctor visits and completes record keeping requirements for visits. ? Must meet state standards for continued education. ? If qualified, provides rotating on-call coverage. ? This position requires positive and active support of the company, the client and the co-worker. ? Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace. ? Must participate in quality management and quality improvement activities. ? Performs other duties as assigned by their supervisor or designee. Primary Contacts ? Frequent interaction with clients and their support system, usually their family. ? Interface as needed with peers and other clinical teams' members. ? Collaboration, as appropriate, with other community resources/referral agencies, with the customer's consent.

Position Requisites Qualifications and Experience Required:

? Associate or bachelor's degree in social work or a related field preferred or high school diploma with relevant mental health or substance use experience ? Completion of competency in case management or peer support specialist principles and practices ? Personal lived experience with mental health or substance use challenges required ? Knowledge and ability to define the needs of the client served. ? Excellent communication and interpersonal skills ? Strong organizational and time management skills ? Ability to work independently and as part of a team ? Current Arizona Driver's License. ?

Fingerprint Clearance For Those Working With SMI:

1. Knowledge of symptoms related to qualifying diagnosis. 2. Ability to identify and communicate signs of regression and deterioration. 3. Knowledge of interventions to foster self care and ADL skill development. For Those Working with

Substance Abuse:

1. Able to identify signs and symptoms of Substance Abuse and Chemical Dependency. 2. Knowledge of range of treatment for dependence including relapse, prevention, strategies and self-help groups. 3. Able to provide a diagnostic impression per DSM IV criteria for Substance Abuse and Chemical Dependency. 4. Knowledge of history of substance dependence and of the biopsychosocial influences and effects of dependencies.

For Those Working With DD:

1. Knowledge of symptoms related to qualifying diagnosis. 2. Ability to identify and communicate signs of regression and deterioration. 3. Knowledge of Article 9 (customer rights) of State Requirements. 4. Knowledge of Customer Intervention Techniques relative to self care and ADL skill development.

Preferred:

? CPR and First Aid certification. ? Knowledge of entitlement process and local resources.

Skills/Abilities Required:

? Fluent in English, both verbally and in writing. ? Literate. ? Able to effectively employ analytical and problem-solving skills. ? Able to prioritize, handle multiple tasks with customer. ? Ability to accurately complete difficult paperwork in a timely manner producing professional documents, charting in customers charts, and record keeping using TJC, NARBHA and DHS standards.

Preferred:

? Experience and training in crisis intervention. ? Familiar with psychotropic drugs and their side effects. Working Conditions Physical Requirements Able to sit for extended periods of time. Able to speak clearly in ordinary conversation and phone communications. Able to hear ordinary conversation and phone communications. Emotional Capabilities Able to work with customers who are emotionally distressed, in crisis. Able to work with individuals who have been abused or perpetrated abuse. Able to work with customers who abuse substances. Equipment Operation Able to drive a vehicle. Able to operate general office equipment. Environmental Conditions Air conditioned and/or heated office setting. Outdoors. Accommodation(s) Will accommodate as appropriate and reasonable. Confidentiality Level I understand that State and Federal Laws strictly prohibit unauthorized access, use, modification, disclosure, or destruction of confidential, sensitive or protected health information. Penalties for violation may include ChangePoint disciplinary action, including termination of employment, and/or criminal or civil action. I certify that I have read and understand my job description and the above Employee Confidentiality Statement _________________ BHPP ? Crisis Date