A Mental or Behavioral Health Case Manager coordinates overall plan of care for patients with mental or behavioral health needs. Oversees patient evaluation and treatment planning and monitors patient progress. Coordinates with the rest of the mental health team, including doctors and nurses, to establish these plans.
Qualified Professional Phoenix Group Home, LLC - 3.0 Chapel Hill, NC Job Details $24 - $32 an hour 17 hours ago Benefits Mileage reimbursement Qualifications Driver's License Driving Working with individuals with mental health conditions Full Job Description Position Summary The Qualified Professional (QP) coordinates, monitors, and delivers intensive, community-based wrap-around services to individuals with complex behavioral health and substance use needs. Operating under the the QP leads the multi-disciplinary care team, designs recovery-oriented intervention plans, and provides direct skill-building support. The QP ensures that all community-based services are clinically sound, culturally competent, and strictly compliant with state Medicaid guidelines.
Key Responsibilities Service Coordination & Planning :
Lead the development, implementation, and regular review of the client's person-centered treatment plan (PCP) or comprehensive care plan.
Mobile Wrap-Around Interventions :
Deliver face-to-face, structured skill-building interventions directly in the client's natural environment to prevent out-of-home or restrictive placements.
Team Leadership & Case Management :
Coordinate care across a multi-disciplinary team, managing case assignments and linking clients with medical, psychiatric, housing, and social services.
Crisis Response Coordination :
Develop proactive crisis plans with clients; provide active crisis monitoring, triage, and immediate coordination with emergency services when needed. H2021
Unit Optimization :
Manage, track, and ensure the clinical necessity of services billed under the 15-minute increment H2021 code structure .
Clinical Documentation Excellence :
Write audit-ready, comprehensive clinical progress notes within [24 hours] of service, clearly linking interventions to treatment plan goals and Medicaid compliance rules.
Required Qualifications Credentialing Status :
Must meet state-specific requirements to be designated as a Qualified Professional (QP) in behavioral health (typically defined by specific combinations of human services degrees and post-graduate experience).
Education :
Bachelor's degree in a Human Services field (Psychology, Social Work, Counseling, etc.) with a minimum of [2 years] of post-degree accumulated behavioral health experience, OR Master's degree in a Human Services field with a minimum of [1 year] of post-degree accumulated behavioral health experience.
Logistics :
Valid driver's license, reliable personal transportation, and an excellent driving record for extensive community field travel.
Pre-Employment Screening :
Must successfully pass a comprehensive criminal background check , sex offender registry screening , and healthcare exclusion list verification (OIG) .
Preferred Qualifications Clinical Experience :
Minimum of 2 years of experience working with high-acuity adults or youth in settings such as Assertive Community Treatment (ACT), Intensive In-Home (IIH), or community wrap-around programs.
Technical Skills :
Deep familiarity with writing Person-Centered Plans (PCPs) and utilizing Electronic Health Record (EHR) platforms for billing tracking.
This position requires extensive travel within the service area. The agency provides standard mileage reimbursement at the current IRS rate for all approved, job-related community transit and client visits. Physical Demands & Work Environment This is primarily a field-based, mobile role requiring active daily travel within the local community. Must be comfortable working in diverse client environments, including private homes, community agencies, and public spaces.
