Position Overview Job Title:

Crisis Services Shift Supervisor (Counselor / Social Worker)

Organization:

Riveon Mental Health and Recovery Pay Range:

$31.01 - $37.80 per hour (commensurate with experience), $4 shift differential

Schedule:

6a-6p - 4 days one week (Thursday-Sunday) and 3 days the next (Friday-Sunday) OR PRN every Saturdays 6a-6p

Environment:

Office-based with crisis hotline, mobile outreach, and stabilization components

Key Responsibilities Clinical & Operational Supervision:

Supervise and evaluate Crisis Services staff on assigned shifts; delegate tasks across hotline, mobile outreach, and stabilization units.

Hotline Quality Management:

Monitor, review audio, and evaluate hotline calls to provide constructive feedback and ensure a customer-service-oriented response.

Direct Client Care & Response:

Provide direct crisis intervention, stabilization, and assessment for individuals with mental health and substance use disorders using Trauma-Informed Care principles.

Administrative Leadership:

Manage shift scheduling, approve leave, address complaints, ensure 24/7 community responsiveness, and serve on-call as supervisory back-up.

Qualifications & Requirements Education:

Master's Degree in Social Work or Counseling required.

Licensure:

Active Ohio license as an LISW, LPCC, or IMFT required. Valid Ohio driver's license (< 6 points in 36 months), personal vehicle, and auto insurance required.

Experience:

Minimum of 3 years in mental health and crisis intervention preferred. Prior experience with supervision, DSM-5 diagnostics, substance use disorders, and trauma-informed care preferred.

Core Skills:

Proficiency in crisis intervention techniques, mental health assessments, psychotropic medication knowledge, conflict resolution, and basic computer skills (Windows/MS Office).

Compensation & Key Benefits Time Off & Leave:

Up to 41 days off annually (32 days PTO + 9 paid holidays), paid parental, bereavement, and jury duty leave.

Health & Financial:

PPO/HDHP

options, company-funded

HSA, FSA/DSA, 100

% company-paid life/AD&D/STD/LTD insurance, and 403(b) retirement plan with company match.

Professional Growth:

Reimbursement for licensure, testing fees, continuing education, and annual tuition.

Perks & Stipends:

Spanish bilingual stipend, shift differentials, on-call stipends, and casual dress code.

Pay:

$31.01 - $37.80 per hour

Benefits:

Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Education:

Master's (Preferred)

Experience:

mental health field and crisis intervention: 3 years (Preferred)

Supervising:

1 year (Preferred)

License/Certification:

LISW, LPCC, or IMFT (Preferred) Shift availability: Overnight Shift (Preferred)

Work Location:

In person