Location:

Alpharetta, GA & Surrounding Areas Full-Time | Growth Opportunity | Client Care + Sales Are you a proactive, energetic go-getter who loves working with people and knows how to turn conversations into opportunities? We're a growing in-home nanny agency looking for a Client Care Coordinator who can help us take excellent care of our families while also helping grow the business. This role is ideal for someone who is sales-minded, highly organized, confident on the phone, and motivated by results . We're not looking for someone who simply waits for tasks to be assigned. We want someone who takes initiative, follows up consistently, looks for opportunities, and is excited about bringing in new clients and building relationships in the community. What You'll Do As our Client Care Coordinator, you'll be a key part of both our client experience and business growth . You'll serve as a main point of contact for families, support our caregivers, and actively help convert new inquiries into clients.

Your responsibilities will include:

Respond to new client inquiries quickly and professionally Speak with prospective families by phone and conduct intake/consultation meetings Follow up with leads and help convert prospective families into paying clients Build and maintain strong relationships with existing clients Identify opportunities to increase client engagement and service usage Support daily scheduling and coordinate logistics between families and caregivers Conduct client check-ins, resolve concerns, and update care plans Participate in an after-hours on-call for urgent matters and new inquiries Build and maintain relationships with community referral sources to generate new business Develop new referral partnerships with schools, businesses, community organizations, family-focused professionals, and other local partners Help generate new business through outreach, networking, referrals, and consistent follow-up Interview prospective nannies and assist with recruiting and hiring What We're Looking For College degree required At least 2 years of professional experience in customer service, sales, healthcare, childcare, hospitality, recruiting, or an administrative role Sales, business development, or lead-conversion experience strongly preferred A proactive, self-motivated, go-getter personality Comfortable making phone calls, following up with leads, and asking for the business Strong interpersonal skills and the ability to build trust quickly Excellent organization and follow-through Able to multitask, prioritize, solve problems, and work independently Tech-savvy and comfortable with Excel, Word, and general office software Positive, energetic, dependable, and accountable Growth mindset—you look for what needs to be done instead of waiting to be told Clean driving record and ability to pass a background check Two professional references Why Join Us? Be part of a purpose-driven company helping local families Play an important role in growing a small business Friendly and supportive work environment Paid PTO Opportunity to grow into a leadership or management position Your ideas, initiative, and results will directly impact the growth of the company Make a meaningful difference for families and caregivers every day Who Will Thrive in This Role? You may be a great fit if you naturally think: "Who do I need to call? Who do I need to follow up with? What can I do today to bring in another family and make sure our current families are happy?" We're looking for someone who combines heart with hustle —someone who genuinely cares about families but also understands that growing the business requires consistent outreach, follow-up, relationship-building, and results.

Job Type:

Full-time Benefits:

Paid time off

Education:

Associate (Required) Ability to

Commute:

Alpharetta, GA 30022 (Required) Ability to

Relocate:

Alpharetta, GA 30022: Relocate before starting work (Required)

Work Location:

In person