Make a Difference Every Night Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands-on support to individuals and families experiencing homelessness, helping them take steps toward stability and self-sufficiency. What You'll Do Be a steady presence: Provide overnight coverage to ensure a safe, supportive environment for shelter participants.

Promote dignity and respect:

Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.

Ensure safety and order:

Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.

Keep things running smoothly:

Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.

Maintain a welcoming space:

Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

What We're Looking For Education:

High school diploma or equivalent.

Skills:

Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).

Experience:

Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.

Other Requirements:

Valid driver's license and proof of insurance. Why Join HSP?

Impact:

Every shift you work helps create a safer, more hopeful community.

Growth:

Gain valuable experience in human services, crisis intervention, and community support.

Teamwork:

Work alongside passionate professionals committed to ending homelessness in Carroll County. Ready to make a difference? Send your resume to recruiting@hspinc.org