Promote dignity and respect:

Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.

Ensure safety and order:

Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.

Keep things running smoothly:

Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.

Maintain a welcoming space:

Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

What We're Looking For Education:

High school diploma or equivalent.

Skills:

Strong interpersonal and communication skills, ability to de-escalate situations, and basic computer proficiency (Microsoft Office).

Experience:

Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.

Other Requirements:

Valid driver's license and proof of insurance. Why Join HSP?

Impact:

Every shift you work helps create a safer, more hopeful community.

Growth:

Gain valuable experience in human services, crisis intervention, and community support.

Teamwork:

Work alongside passionate professionals committed to ending homelessness in Carroll County. Ready to make a difference? 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