It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Department:

Mobile Clinic The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.

• Must be able to safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.
• Must become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.
• Fuels vehicle, fills water tanks, and wash as needed.
• Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.
• Coordinates repairs and maintenance with local mobile vehicle service centers.
• Performs physical labor related to the vehicle.
• Prepares the mobile clinic to receive patients and visitors.
• Provides patient intake/registration and provide outreach and engagement to people in the communities where the mobile clinic is providing services.
• Assist with patient referrals and patient follow-up calls.
• Provide non-clinical support as needed to clinicians.
• Supervises use of mobile clinic at health fairs and other community events during evenings and weekends, as assigned.
• Displays a respectful, non-judgmental, and compassionate manner with patients and staff at all times.
• Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.
• Serves as on-site liaison to contacts at locations where the mobile clinic provides services.
• Provides a warm, friendly, and welcoming environment to patients and the community.
• Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.
• Provide additional information regarding free relatable resources while engaging with the community.
• Recommend opportunities to improve the patient experience.
• Document patient testimonials through pictures, video, statements. Ensure that the release forms are understood and signed.
• Serves as a professional representative of SVH.
• Attends regularly scheduled staff meetings.
• Adheres to all HIPPA regulations.
• Performs other duties as assigned.
• Must be available to work occasional weekends based .

..