Publishing Support Coordinator, Assistant Account Manager — Higher‑Education Publishing We partner with colleges and universities across North America to produce custom course materials—print and digital. We are seeking a highly organized Assistant Account Manager to support our Account Managers and ensure smooth, accurate execution of daily client and production workflows. Key Responsibilities Account Manager Support — Assist with daily tasks across multiple university accounts Order Processing — Enter, track, and update orders through internal systems Client Communication — Provide timely, professional responses to faculty, campus stores, and administrators Data Accuracy — Maintain precise CRM records, spreadsheets, and documentation Production Coordination — Work with print, digital, and prepress teams to meet delivery timelines Quality Control — Review master files for completeness and accuracy Seasonal Workflow Support — Adapt to higher‑volume periods aligned with academic terms Qualifications Strong written and verbal communication skills Excellent organization and attention to detail Ability to manage multiple tasks and deadlines Skilled with spreadsheets, data entry, and digital tools Professional, customer‑service mindset Experience in publishing, education, or administrative support is helpful but not required Why Join Our Team Collaborative, supportive team environment Training on publishing workflows, copyright, and digital delivery Opportunities for growth within a stable, expanding business Competitive pay and benefits (holiday pay, personal leave, healthcare eligibility after 60 days, optional supplemental insurance)

Pay:

$21.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person