A Social or Human Services Assistant assists with identifying and arranging community services for clients. Works with social workers and other human services professionals. Helps with rehabilitation for people with disabilities or those in recovery, or coordinates home care services for the elderly; may also coordinate housing or job training assistance for immigrants, veterans, former inmates or families in crisis.
Office-based with community travel and home visits as needed Join Our Team! Are you an experienced case management professional with a passion for leadership, mentoring, and improving the lives of others? We are seeking a dedicated Support Coordinator Supervisor to lead and support our team of Support Coordinators while ensuring the delivery of high-quality, person-centered services. As a Support Coordinator Supervisor, you will work closely with the Program Manager to oversee daily operations, mentor staff, promote professional growth, ensure compliance with Louisiana Medicaid Waiver regulations, and maintain the highest standards of quality care. This is an excellent opportunity for an experienced Support Coordinator or Case Manager who is ready to advance into a leadership role within a supportive and mission-driven organization. Position Summary The Support Coordinator Supervisor is responsible for supervising and developing Support Coordinators while ensuring quality services, regulatory compliance, and person-centered practices. This position provides daily guidance, coaching, and oversight to staff while monitoring documentation, service delivery, timelines, and agency performance standards. The Supervisor also conducts field visits, participates in quality assurance activities, assists with staff development, and serves as a resource for both employees and the individuals receiving services.
Minimum Qualifications Required:
Bachelor's degree in a Human Services-related field, including: Psychology Sociology Social Work Counseling Education Child and Family Studies Criminal Justice Human Services or another closely related field Minimum of two (2) years of post-graduate experience providing case management/support coordination services Strong leadership, communication, organizational, and problem-solving skills Ability to effectively coach, mentor, and motivate staff Valid driver's license, reliable transportation, and current automobile insurance
Preferred:
Previous supervisory or leadership experience Experience with Louisiana Medicaid Waiver Services and Support Coordination Knowledge of Person-Centered Planning principles and Louisiana Department of Health regulations Essential Responsibilities Supervise, mentor, and support a team of Support Coordinators. Work collaboratively with the Program Manager to oversee daily operations. Teach, model, and reinforce Person-Centered Planning principles and practices. Provide ongoing coaching, training, and professional development. Conduct regular supervision meetings and performance evaluations. Review documentation, service plans, case notes, and participant records for quality and compliance. Ensure agency timelines and state documentation requirements are consistently met. Monitor caseload assignments and staff productivity. Conduct home visits and accompany staff in the field to provide coaching and quality oversight. Assist Support Coordinators with complex participant needs, crisis situations, and problem-solving. Ensure compliance with Louisiana Medicaid Waiver regulations, agency policies, and quality assurance standards. Coordinate and monitor required staff training and continuing education. Maintain accurate supervisory records and documentation. Participate in quality improvement initiatives and performance monitoring. Be available during emergencies to assist staff and support agency operations. The Ideal Candidate We're looking for someone who: Has a passion for helping others succeed. Leads with integrity, professionalism, and compassion. Enjoys mentoring and developing employees. Is highly organized and detail-oriented. Thrives in a fast-paced environment. Can effectively manage multiple priorities while maintaining exceptional quality. Is committed to person-centered services and continuous improvement. Benefits We offer a competitive compensation and benefits package designed to support your personal and professional success, including: 401(k) 401(k) Matching Health Insurance Dental Insurance Vision Insurance Life Insurance Mileage Reimbursement Paid Time Off (PTO) Retirement Plan Work Schedule Full-Time (40 hours per week) Monday-Friday 8:00 a.m.-5:00 p.m. Office-based with community travel and home visits as needed Availability during emergencies is required. Why Join Our Team? At our agency, we believe great leadership creates great outcomes. We are committed to supporting our employees through collaboration, professional development, and a positive work environment where every team member has the opportunity to grow. If you are ready to lead a team, make a meaningful impact in your community, and build a rewarding career in human services, we encourage you to apply today! Join us in making a difference—one person, one family, and one community at a time.
